About Sovernet

Setting Up & Using Zone 2 VoiceMail

ONE-BOX System

Your mailbox can hold up to 30 messages, each up to 2 minutes long, plus your 45-second greeting. This includes new messages from incoming callers and any saved messages. When the mailbox reaches its limit, callers will hear that the mailbox is full and is not accepting any new messages. In order to receive any new messages, you will need to erase some of your messages. Before using your VoiceMail for the first time, you’ll need to set it up. Follow the steps below and listen carefully to the voice prompts.

Setup from home:

  1. From the line on which voicemail is enabled, dial your access number (the line’s 7-digit phone number).
  2. The voice prompts will ask you to enter your temporary password (the last 4 digits of your home telephone number).

Go to step 4 below

Setup if away from home:

  1. Dial your access number (the phone number, including 1-802, of the line on which the voicemail has been set up).
  2. Dial your mailbox number (your phone number with area code, if needed).
  3. Enter your temporary password (the last 4 digits of home phone number).
  4. After getting into your mailbox, follow the voice prompts to: Create the greeting your caller will hear (up to 45 seconds). Create your busy greeting (what callers hear when you are already on the phone). Create your recorded name if prompted to do so. Your personalized mailbox is now ready to receive messages.
    1. See RETRIEVING MESSAGES, below, for instructions on accessing voicemail messages.

      MULTI-BOX System

      With a Multi-box System, up to 3 additional members of your household can receive private messages in their own personal mailbox. The Multi-box System can hold up to 30 messages, each up to 2 minutes long. This includes greetings & new messages in all the individual mailboxes, as well as any saved messages.

      Each sub-boxholder has his/her own password and 45-second greeting. The “host” is the person who sets up the Multi-box and records the initial greeting. Only the host mailbox carries the interrupted dialtone indicating there are new messages waiting. Individual sub-mailbox owners will need to call in periodically to check for messages in their individual boxes.

      How To Set Up the Multi-box:

      Setup the primary box using the One-box set up instructions above. Then, you’re ready to set up from 1 to 3 sub-mailboxes so callers can leave private messages for different members of your household.

      To setup sub-mailboxes from home:

      • Dial your access number (the phone number of the line on which the voicemail is enabled).
      • Enter your password and mailbox number (the phone line’s 7-digit number) when prompted.
      • Go to the Main menu
      • At the Main Menu, press [3] for the Personal Options Menu.
      • To set up a sub-mailbox, press [3] again.
      • Dial the mailbox extension number (1, 2 or 3) you wish to set up.
      • A temporary password is automatically assigned to each sub-mailbox. Listen to the temporary password.
      • To keep it, press [1].
      • To change it, press [2].

      To setup sub-mailboxes remotely:

      • Dial your access number (the phone number of the line on which the voicemail is enabled).
      • Press [*] when your call is answered.
      • Enter your mailbox number (the line’s 7-digit number)
      • Enter your password when prompted.
      • Go to the Main menu, press [3] for the Personal Options Menu.
      • To set up a sub-mailbox, press [3] again.
      • Dial the mailbox extension number (1, 2 or 3) you wish to set up.
      • A temporary password is automatically assigned to each Multiple Mailbox. Listen to the temporary password.
      • To keep it, press [1].
      • To change it, press [2].

      Repeat the above steps for each sub-mailbox. The owner of each box should change the password, the personal greeting, and the recorded name for his or her voicemail box using the instructions below under “Personal Menu Options.”The host should be sure to change the primary greeting (recorded at the time the primary box was set up) to indicate to callers what key to press for each box holder. Refer to the To Change Your Greeting section below for instructions on how to record a new greeting.

      How To Erase Sub-mailboxes:

      Only the host can erase a sub-mailbox. When you erase a sub-mailbox, you erase all messages, the password, recorded name and greeting for that box. Once erased, that particular box and its contents are gone.

      • To reach the Personal Options Menu, press [3] at the Main Menu.
      • To indicate you want to erase a sub-mailbox, press [3] again.
      • Enter the mailbox extension number you wish to erase (1, 2, or 3).
      • The voice instructions will tell you that the box already exists.
      • To cancel the request, press [#].
      • To erase the mailbox, press [1].
      • You will hear a confirmation that the mailbox has been erased.

      To erase another sub-mailbox, choose another mailbox extension number. If not, just press [#].

      RETRIEVING MESSAGES

      You can only retrieve messages from a touch-tone telephone.

      From Home:

      If there are messages in the primary mailbox, or waiting on a One-box System, you will hear an interrupted dialtone when you pick up the receiver. Owners of sub-mailboxes in a Multibox System will need to manually check their box to learn if there are messages waiting.

      • Dial your number, or the phone number of the line on which the voicemail is enabled. Press *
      • Enter your password and mailbox number when prompted.
      • For One-box systems and the primary box of a Multi-box system, enter the phone line’s 7-digit number
      • Owners of sub-mailboxes on a Multi-box system, enter the box number: 1, 2, or 3
      • You will then hear how many messages you have and the Main Menu options.
      • To listen to your messages, press [1].

      When Away From Home

      • Dial your number or the number on which the voicemail has been enabled (with area code if necessary).
      • Press [*] when your call is answered.
      • Enter your mailbox number
      • the line’s 7-digit number for Onebox System or the primary box of a Multi-box;
      • 1, 2, or 3 for the sub-boxes of a Multi-box system
      • Enter your password when prompted. If this is a multi-box, each mailbox will need its own password
      • You will then hear how many messages you have and the Main Menu options.
      • To listen to your messages, press [1].

      PERSONAL MENU OPTIONS

      (Change password, greeting, Name, or box number)

      TO CHANGE YOUR PASSWORD:

      You can change your password as often as you like.

      Password Requirements:

      • Must be 4 to 10 digits in length
      • Cannot be the same as your phone number
      • Cannot be one digit repeated (for example, 444444)
      • Cannot be a sequence of numbers (for example, 123456)

      Dial in to the system as if to retrieve messages, and go to the Main Menu.

      Press [3] at the Main Menu, for Personal Options.

      • To hear your current password, press [2].
      • To keep your current password, press [1].
      • To change your current password, press [2].
      TO CHANGE YOUR GREETING:

      Dial in to the system as if to retrieve messages, and go to the Main Menu.

      From the Main Menu, press [3] for the Personal Options Menu.

      • To hear the Greeting/Name menu, press [1].
      • To hear your current greeting, press [1].
      • To keep your current greeting, press [1].
      • To change your current greeting, press [2].
      • When you are finished recording, press [#].
      • To select the standard greeting, press [3].
        "The person you called (recorded name or mailbox number) is not available right now. Please leave your message at the tone.”
        When you choose to use the standard greeting, the service will automatically play your recorded name or mailbox number to identify your mailbox to callers.
      TO CHANGE YOUR RECORDED NAME (Or Multi-box Number):

      Dial in to the system as if to retrieve messages, and go to the Main Menu.

      Press [3] at the Main Menu to reach the Personal Options.

      • To hear the Greeting/Name menu, press [1].
      • To hear your name or mailbox number, press [2].
      • To keep your current recorded name or mailbox number, press [1].
      • To change the name or number, press [2].
      • When you are finished recording, press [#].
      • To use your mailbox number in place of your name, press [3].
      MESSAGE MENU OPTIONS:
      • To jump to the end of the message, press [6].
      • To back up a few seconds, press [7].
      • To pause for a few seconds, press [8].
      • To move ahead a few seconds, press [9].
      • To skip a message, press [#].

      After you hear each message, you will have the following three options:

      • To replay a message, press [3].
      • To save a message, press [2].
      • To erase a message, press [3].

      Note: You must save, erase or skip each message before you can listen to the next one.

Setting Up & Using Zone 1 VoiceMail

As all voicemail (“vmx”) accounts are set up with a default password of “1234,” you can understand the necessity of changing yours to something private to you. If you lose or forget your password, we can reset it to the default so you can start over.

Your voicemail will store up to 30, 2-minute messages (40 for businesses) for 30 days. After 30 days, mail is deleted on a “first in/first out” basis, so your older messages will be deleted first, as new ones arrive. Your greeting may also be up to 2 minutes long.

If you have Caller ID LINE Blocking enabled on your voicemail line, you must disable it temporarily (press *82) whenever you want to get into the system, from your home location, to make changes or to retrieve messages.

Note for Remote Retrieval—We have several local exchange numbers set up throughout our voice-service area, allowing you to access your voicemail from numerous areas in Vermont without incurring long-distance charges. The voicemail access numbers all end with “-6245,” (xxx-MAIL). If you need to check your messages from an area or phone that does not recognize the call as local, use your home -MAIL number preceded by “1 (802)” (which will incur long-distance charges) or dial your number directly.

Change the number of rings before an incoming call goes to voicemail:

  • *94
  • listen for 3 fluttering tones
  • enter the number of rings (0-9) desired
    (only a single digit will work—12 will set 1 ring, not 12 rings—0 means the call is sent on immediately, you'll hear nothing.)
  • listen for 2 flutter tones, a pause, and the dialtone return
  • the change is set

Note that changes to the ring cycle affect all individual voicemail boxes on a Multi-box system, boxes cannot be set for different numbers of rings.

SETTING UP YOUR NEW VOICEMAIL BOX—One-box System

It takes just a few minutes to set up a voicemail box on your phone number. Setting up the mailbox is done the first time you call in. An automated operator will give you a quick (60 second or so) overview, then take you through the setup and prompt you to press certain touch-tone keys in response to her questions.

Follow these steps (if Line Block is on, disable first with *82):

  • From the phone which has had voicemail enabled, dial *99
  • You will be instructed to change your temporary password.
  • You may reset your password again any time you choose. Your password must be at least 4, and not more than 10, digits. Follow the automated operator’s instructions.
  • Once you have changed your password, you are asked to record a personal greeting, up to 2 minutes long. This personal greeting is played to callers when they are forwarded to your voicemail box. Follow the automated operator’s instructions.
    Note: Three seconds after you have stopped talking the automated operator will end the recording or you may press # to end the recording.
  • The next step is to record your name. Follow the automated operator’s instructions.
    Note: Three seconds after you have stopped talking the automated operator will end the recording or you may press # to end the recording.
  • The automated operator will also give you a few helpful hints, then instructions on how to exit the system.
  • And you’re done—hang up the phone.

You will be given the option of accessing the settings (press 8) each time you dial in to check messages—changing passwords, recording a new greeting, etc. are all readily available to you at any time. If you have no waiting messages, you’ll be offered the menu of options after a short pause. If you do have messages waiting, you’ll be offered the option of listening to them first, if you wait a second or two, you’ll get the menu of options available. For reference, the menu codes are:

  • 8 User Options
  • 6 Make New Message
  • lay Message
    • * to rewind (5 seconds with each press of the button)
    • # to fast-forward (5 seconds with each press of the button)
  • 4 Give Message to Another (Forward)
  • 5 Keep Message
  • 3 Discard Message
  • 9 Exit
  • 9# Exit, and immediately re-enter the system

RETRIEVING YOUR MESSAGES

(Remember, if LINE Blocking is on, temporarily disable with *82 to gain access to the system)

How will I know if I have a message?
Pick up the handset on your phone and listen to the dial tone. The message-waiting tone is a flutter-tone, unlike the normal dialtone which is a steady tone.

How do I check my messages?
When you hear the fluttering message-waiting tone:

  • Press *99 to access your mailbox
  • Enter your password at the prompt, and check messages
  • Save or delete messages per the key-press options presented to you ("D" to delete, "S" to save, "X" to exit, "8" for settings).

How do I check my messages remotely?
(No need to disable LINE Blocking when retrieving remotely)

  1. Via the VoiceMail system, directly
    Dial the local XXX-MAIL (-6245) voicemail number where you are calling from. The automated operator will prompt you on retrieving your messages. You will need to enter the 7-digit phone number for which the voicemail is enabled, and the 4- to 10-digit password you set up.
    • Dial the Voicemail System number xxx-MAIL (xxx-6245); the automated operator will say, "Welcome to the Message Center. Please enter a mailbox number or wait."
    • Key in your 7-digit phone number at the prompt (ie: the "mailbox number")
    • Now you are in your mailbox. When you hear your greeting start to play:
      • Immediately press the * key,
      • Enter your password and check messages.
      • Save or delete messages per the key-press options presented to you ("D" to delete, "S" to save, "G" to forward, "8" for settings).
  2. By dialing your home number (if certain no one is there to pick up)
    Dial your number, when you hear your greeting start to play:
    • Immediately press the * key,
    • Enter your password and check messages.

SETTING UP THE MULTI-BOX SYSTEM

The Multi-box system provides a primary greeting where the caller can be given a menu of options to leave a message in any of up to 4 mailboxes. The 4 mailboxes have 5-digit ID numbers and separate greetings and storage areas. The mailboxes are numbered using the last 4 digits of the line on which the system is enabled, and then adding digits ’1’ through ’4,’ one to each box. Thus a line with the number 123-4567 would have mailboxes numbered 45671, 45672, etc.

Set up the Primary Voice Mail Box

This is the general mailbox(or your Main Greeting) for all incoming calls

From the Phone which has voice mail enabled:

  • Press *99
  • Press *
  • Enter default/temporary pass code: 1234

Set up your Pass Code for this mailbox:

  • Press 8 = User Options
  • Press 7 = Pass code
  • Enter new personal pass code (4 to 10 digits)

Record Greeting for this mailbox

  • Press 8 = User Options
  • Press 4 = Greeting
  • Speak your greeting.
    This is where you would list all of the mailbox options.
    i.e. Thank you for calling Sovernet. Press 1 for Joe, Press 2 for Sue, Press 3 for Finance. (up to 2 minutes long)
  • Press # when done speaking
  • Press 7 = Review recorded greeting
  • Press 9 = Save greeting
  • Press 3 = Discard greeting and re-record

Record Name for this mailbox:

  • Press 8 = User Options
  • Press 6 = Name
  • Speak “General Mailbox” or any designated name for general mailbox
  • Press # when done speaking
  • Press 7 = Review recorded name
  • Press 9 = Save name
  • Press 3 = Discard name and re-record
Setting Up/Change the Primary Voice Mail Box Remotely
  • Dial the local retrieval number (xxx-6245, see list below).
  • At the Sovernet greeting, enter the full 10-digit primary phone number
  • When message starts Press *
  • When next message starts Press * again
  • Enter default/temporary pass code: 1234
  • Follow all of the steps above starting with “Set Up Your Pass Code”
Setting up each voice mail box(s)

You must hang up after each box is configured and go back into the system to record the next mail box.

From Phone which has voice mail enabled:

  • Press *99
  • You will be given a list of phone numbers with an extra digit at the end, which is the mailbox number. (i.e. 8025551212 1; 8025551212 2)
  • Press the mailbox number you want to set up 1, 2, 3, or 4 etc.
  • Enter default/temporary pass code: 1234

Set up your Pass Code for this mailbox:

  • Press 8 = User Options
  • Press 7 = Pass code
  • Enter new personal pass code (4 to 10 digits)

You can change your pass code any time you want by going into 8- “user options” and 7- “pass code”. If you lose or forget your password, we can reset it to the default (1234) so you can start over.

Record Greeting for this mailbox:

This is what callers will hear when they are forwarded to voice mail.

  • Press 8 = User Options
  • Press 4 = Greeting
  • Speak your greeting (up to 2 minutes long)
  • Press # when done speaking
  • Press 7 = Review recorded greeting
  • Press 9 = Save greeting
  • Press 3 = Discard greeting and re-record

Record Name for this mailbox:

  • Press 8 = User Options
  • Press 6 = Name
  • Speak your name or dept. name mailbox belongs to
  • Press # when done speaking
  • Press 7 = Review recorded name
  • Press 9 = Save name
  • Press 3 = Discard name and re-record
Setting up each voice mail box(s) Remotely

You must hang up after each box is configured and go back into the system to record the next mail box.

  • Dial the local retrieval number (xxx-6245, see list below).
  • At the Sovernet greeting, enter the full 10-digit primary phone number
  • Press the mailbox number you want to set up 1, 2, 3, or 4 etc.
  • When next message starts Press *
  • Enter default/temporary pass code: 1234
  • Follow all of the steps above for setting up your voice mail box starting with “Set Up Your Pass Code”
To Check if You have Messages
  • Pick up the handset on your phone
  • Listen to the dial tone
  • Message waiting tone is a flutter-tone
  • Normal dial tone, which is a steady tone, means you do not have any messages
Retrieving Your Messages
  • From Phone which has voice mail enabled:
  • Dial *99
  • Press *
  • Enter your mailbox number (1, 2, 3 or 4, etc.)
  • Enter your pass code

System will prompt you on how to handle your messages (ie. Listen, delete, save, etc.)

Remote access to voice mail box
  • Dial the local retrieval number (xxx-6245, see list below).
  • At the Sovernet greeting, enter the full 10-digit primary phone number
  • Press your mailbox number (1, 2, 3 or 4, etc.)
  • Press* when your personal greeting starts
  • Press your pass code

It will tell you if you have voice mails or not

System will prompt you on how to handle your messages (ie. Listen, delete, save, etc.)

By Town —802-xxx-Mail(6245)

Barre477-MAILEssex Junction876-MAIL, 861-MAILSaint Johnsbury745-MAIL
Bellows Falls460-MAILManchester367-MAILShelburne861-MAIL
Bennington445-MAILMiddlebury398-MAILWestminster 721-MAIL
Brattleboro246-MAILMontpelier262-MAILWhite River Jct 359-MAIL
Burlington861-MAILQuechee359-MAIL Winooski861-MAIL
Essex876-MAIL, 861-MAILRutland774-MAILWoodstock432-MAIL

Note for Remote Retrieval---We have specific local exchange numbers set up throughout Vermont. Accessing a number below for remote retrieval will be billed as a long Distance call if it is not a local call for you. We currently do not have local numbers for the New Hampshire calling area

Setting Up Toll Restriction

These blocks prevent toll calls from being made from or billed to your phone. Persons qualifying for LifeLine/Linkup services may qualify for toll restriction service at no fee.

  • In-state long distance
  • Inter-state long distance
  • Third-party billed, collect (no PIN override)

PIN Override is available when both Intra-State and Inter-State Toll Restriction are ordered together. When purchased separately, there is no override for the restricted access. To use the PIN override to temporarily suspend the toll restriction, you must first change the PIN's default number (1234) to one of your choosing:

  • Press *12 (the PIN change code)
  • Wait for dial tone
  • Dial the default PIN (1234), press the # key (ie 1234#)
  • Wait for the dial tone
  • Dial the new PIN (1-7 digits). If using fewer than 7 digits, you'll need to append the # key whenever you use the PIN
  • Wait for confirmation tone

To override Toll Restriction Control:

  • Press *13
  • Wait for second dial tone
  • Dial your PIN (enter # is PIN is fewer than 7 digits)
  • Wait for another dial tone
  • Dial the destination number

When you hang up, the Restriction returns.

Setting Up Variable Call Forwarding

Listen for a dialtone, press *72, Dial the number you wish calls to be forwarded to. If there is someone there to answer the phone, and they pick up, forwarding will be established. What if no one is there to pickup? Hang up. Immediately repeat the process. After you enter the forward-to number, you should hear a confirming tone, or 3 short tones. This indicates forwarding is established. To remove forwarding, listen for a dialtone and press *73—a confirming tone will indicate forwarding is removed.

Setting Up and Using 6-Way Conferencing

Allows you to conference in up to 5 other people (6 people total).

Press *41 to initiate the conference feature. Then dial the first number.

When the call is answered, press flash to return to the dialtone, putting call 1 on hold.

Dial call 2; when the call is answered, press flash to bring the three of you together, then flash again to put calls 1 & 2 on hold and get the dialtone.

Dial the third call; press flash to bring all 4 together, and flash to put the 3 on hold and bring up the dialtone.

Continue in this manner, using the flash twice between each person you add, and once after the last person called, to bring everyone together.

While you are dialing the successive participants, those already on hold can converse with each other while waiting. Any party may drop out (other than you), leaving the remaining participants connected. If you hang up, the callers are all disconnected.

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