Caller ID Blocking & Calls to Toll-Free Numbers
Per-call and per-line ID blocking do not include blocking of your Caller-ID info on calls to toll-free (800, 866, 877, 888, etc) numbers nor on 911 emergency services calls. These numbers retain access to your Caller ID information regardless of whether or not per-call/per-line ID blocking is in effect. In the case of the toll-free numbers, this is, in part, because the FCC has determined that because the recipient pays the charges they are entitled to the information. In the case of 911 calls your information is not blocked so that emergency services can render aid.
Free per-call and per-line Caller ID blocking are built-in features of your service. Per-line blocking is a service for those persons who feel they are at risk of harm or who have un-published numbers, and requires a signed request order.
Non-directory Listed and Non-published Numbers:
Non-Directory (‘un-listed’) and Non-published (‘un-published’) listings enable you to control, to some degree, the level of privacy of your telephone number(s)
- Un-Published Number—This means your phone number will not be published in the directory, nor will it be available through Directory Assistance
- Un-Listed Number—Your number is not printed in the directory, but it is available through Directory Assistance
What You Can Do To Reduce Telemarketing Calls
Register your phone(s) with the FTC’s national “Do Not Call” list which carries heavy fines for telemarketers who violate its rules. Info at: www.ftc.gov/bcp/conline/edcams/donotcall/index.html
Upon receiving a call from a telemarketer, ask them to identify themselves clearly and then tell them that , per Federal law, you want to be put on their “Do Not Call” list. Do this even if you’re on the national list. (Note: Nonprofit organizations, political groups, polls, and calls from companies you already do business with are exempt.)
If you continue to receive calls 90 days after registering with the Do Not Call list or asking a company to stop calling, you may file a complaint by writing the Attorney General’s Consumer Assistance Program. Please provide your name, address and phone, the name of the unwanted caller's company and date of the unwanted call.
Before hanging up on an unwanted telemarketer, inform the caller you wish to be placed on their in-house Do Not Call list. They must do so, and Federal law then prohibits them from calling you again.
There are three types of caller information used by the phone switching networks to route calls, ensure proper billing, and provide various calling features like Caller ID. “Automatic Number Identification” (ANI) is a type of signaling provided by a local exchange telephone company that automatically identifies the local exchange line from which a call originates. See Section 2.15 of our tariff for details on our use of ANI.“Automatic Location Identification” (ALI) is the name and address associated with the calling party's telephone number (identified by ANI as defined above). “Customer Proprietary Number Information” (CPNI). CPNI is about the technical characteristics, current charges, billing records, usage data, calling patterns and other similar information, and is useful for marketing services to you for which you do not already subscribe. You have the right to allow use of, disclosure of, and access to your CPNI, and we have a duty, under federal law, to protect the confidentiality of your CPNI. If you wish us to disclose your CPNI to a third-party, you must tell us so in writing, and provide the name of the third-party who is to receive the information. We are compelled to disclose the information to any person upon affirmative written request by you. Any approval, or denial of approval for the use of CPNI, outside of the services to which you already subscribe from us, is valid until the you affirmatively revoke or limit such approval or denial.
Sovernet does not use, sell or otherwise disclose your CPNI, except as needed for provision of your service, protection of our network, or compliance with applicable laws or legal process.