Service which has been disconnected may be subject to a reconnection fee. In a medical emergency, you can avoid disconnection for non-payment if you let us know and file the necesssary papers. You will be asked to have your doctor send us a report certifying the condition, within 7 days of your notification to us. The certification may be renewed after 30 days. Once the second 30-day period has elapsed, you must either pay the past due amount in full or enter into a payment agreement.
Call (877)877-2120, ext. 4 for Accounts, and ask about this option if you are in such a situation.