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Please try the default settings on the Simplified Interface (described below in Spam Settings) before attempting to use the Expert Interface, where the custom settings can be accessed.
If you wish to use the Expert Interface, please be sure to read the Complete User's Guide before changing your settings.
Please note: If you are concerned that you are missing some email messages we recommend that you regularly review the SPAM folder associated with your Sovernet email address via our Webmail access. If you find that a message was filtered out you can add the address or domain to the accept list via our SPAM filter interface.