Support
for ValleyNet
Accounts
Passwords | Email
Questions | Connections | Misc.
| Policies
What is my ValleyNet password?
Your original password is either the last eight digits of
your social security number (if you signed up with ValleyNet before
1 January 1998), or it is your birthdate (expressed in the form 07-15-51).
Can I use letters and numbers in my password?
Yes, passwords are alpha-numeric. They can be letters or
numbers, or both mixed, up to eight characters in length;
no spaces or punctuation.
Are user names case sensitive?
No. Your user name is not case sensitive, meaning you do
not have to be concerned about capitalization when typing in your user
name.
Are passwords case sensitive?
YES! Once you change your password from your original ValleyNet
password, you must be careful to remember whether you used capitalization.
If you type in "fido" when you log in, and your password
is "Fido", you will not get authorization.
How do I change my password?
If you use BlitzMail,
run Blitzmail, select Edit DND Entry... under the Blitz
pull down menu. You have options there for changing your password as
well as for adding nicknames. Any password changed under Blitz will
also change your password for logging into ValleyNet. Make sure you
remember it. Remember that once you change your password you'll need
to change the password stored in your computer's Connect to ValleyNet
icon to the new password.
You can also change your password in the mail.valley.net webmail utility.
I forgot my password. What do I do now?
You can call our Call Center between 8 and 8. We cannot
send it via email for security reasons.
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Questions about Email
I would like to establish another separate email box under my current
account. What do I have to do?
The mail box will be added to your current account. The charge
for the extra mailbox would be an additional $4.95 per month.
The connection time for each extra mailbox would be added to the connection
time for the host account; for instance, if you have a 100-hour-per-month
account and your total connection time exceeds 100 hours for all of the
mailboxes combined, you would be charged $.50 per hour for each hour
in excess of 100 hours. The billing for the new mailbox will be added
to that of the host account.
I'm still mystified by how we access my husband's new mailbox.
Do I have to set up something in Eudora? Are there instructions on
opening a new mailbox? Somehow we just can't get in.
The easiest way to access two different accounts
is to use BlitzMail. Visit our Software page for information
on downloading this program.
With the free version of Eudora, you need to load a second copy of the
program on your machine in another directory and set it up for your husband's
name and password. (You'll have to create the directory and follow the
instructions we gave you originally except that you will be creating
a directory with a different name. For example, you could call the new
Eudora directory "Eudora2") Then, create a shortcut for that
new version and call the shortcut Sam's Mail or something similar. You
can also rename the original shortcut to Eudora so that you can keep
straight on your desktop which copy of Eudora is configured for which
account.
Do you have any idea why a I can receive mail but cannot send it using
Eudora? I am getting logged on, and can check mail, but cannot send it.
The error message reads: Network error with SMPT server
The first thing to do is to check the SMTP server setting
and make sure that it is set to the proper server in the
mail server settings of your e-mail program. Contact
us for information on your specific account settings (contact
info in right column).
As a longtime user of ValleyNet, I have been dismayed to see that I
am starting to receive a number of unwanted, unsolicited commercial email
messages. Is there anything I can do about this as a ValleyNet subscriber?
Please help me!
Neither ValletNet nor SoNerMet make customer email addresses
available to anyone. If some firm has it, they have seized it off of
some posting through a software search on the web itself.
All ValleyNet accounts include the Message Center junkmail-blocking
service, at no extra charge. This service blocks junk emails
and emails containing dangerous email viruses from ever getting
into your email in-box. For more information on this service,
see “E-mail Filtering.”
Can I forward
my email from one mailbox to another?
Using Blitzmail, you
can set forwarding to yourself. You can
also use the ValleyNet accounts' on-line e-mail program;
this program also allows you to set and remove e-mail forwarding.
If you would like mail from another account forwarded to
your ValleyNet account, and you have another mailbox at another
service, send email to postmaster@domain.name (for instance,
postmaster@computerland.com) and request that your email
get forwarded to your ValleyNet account. That way you will
only have to check one mail box when you log in. If
you are moving out of the area and would like your mail forwarded
to a new email account, just let us know. When you cancel
a ValleyNet account, we will provide this forwarding service
free for one month, and for $50 per year after that period.
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Connection Issues
Additional Dial-In Accounts
These aremost
useful for a business, where more than one person will
need to be dialed into the network simultaneously. Each
additional dial-in account costs $15.95 per month, and
provides another dial-in connection and another e-mail
box. Each additional dial-in account allows you another
100 hours of connection time per month. To set up an additional
dial-in account, contact Accounts via the phone or links
in the right column.
When I've been on line with Outlook Express for a while, an Auto-Disconnect
feature asks me if I want to stay on line. How can I deactivate this?
That's an Outlook Express feature. To disable that, open
Outlook Express and go to Tools | Options on the top menu bar. Under
Options, click on the Connection tab and uncheck both of the boxes under
Dial-up if they're checked.
How do I change the number I dial? I changed it in the connect
window but the next time I try to connect I see the old number.
Go to Dial-up Networking folder under the My Computer icon
and open that folder by double clicking on it. Then click once on the
ValleyNet icon to highlight it and then select Properties under the File
pull down menu. Once you see the new window, you change the phone number
under the Telephone field. It will remain changed there if you click
OK.
When I try to connect, the connection hangs on Verify User Name and
Password. What should I do now?
First, verify that you have entered your username and password
correctly. Make sure you do not have "Caps
Lock" on, as passwords are case specific.
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MISC.
How do I create a nickname?
If you use BlitzMail, select "Edit DND Entry" under the Blitz preferences
menu, and add your nickname (you can have up to 5 individual words). Otherwise,
send your request for a nickname to accounts@sover.net, and we'll add it.
What is my address for those who want to write me?
The most common form for ValleyNet email addresses is:
firstName.middleInitial.lastName@valley.net. Your correct
e-mail address was given to you with your sign-up materials.
How do I change the number I dial under Windows95
or Windows98? I changed it in the connect window but the
next time I try to connect I see the old number.
Double-click on the My Computer icon, and then double-click on the Dial-up
Networking folder. Right-click on the ValleyNet icon to highlight it and then
select Properties. Once you see the new window, change the phone number under
the Telephone field. It will remain changed there if you click OK.
Where can I find e-mail addresses of ValleyNet,
Dartmouth College or the employees at the Dartmouth Hitchcock
Medical Center?
Using BlitzMail for Windows, you can look up names of persons with email accounts
on ValleyNet, Dartmouth College, and Dartmouth Hitchcock Medical Center.
What is the address for the ValleyNet newsgroup
server?
NNTP server (news): news.valley.net
Who can I write to for technical support?
Tech support by email: support@sover.net, or use the form in the right column
What's your mailing address?
SoVerNet
POB 495, Bellows Falls, VT 05101
When can I reach you for technical support by telephone?
Voice 877 877-2120 | Fax 802 463-2110. We're available by telephone Monday
through Saturday 8am-8pm.
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Policies
Your use of SoVerNet services is governed by SoVerNet policies,
please read them.
Terms of Service | Acceptable
Use | other policies
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