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SUPPORT
These links will take you to other pages within this section:
FAQ | Web
FAQ| § Telephone Customers'
Help
These links will take you to other sections of our website:
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Email: support@sover.net Toll-free phone: (877) 877-2120, press 2
Support is available by phone Monday through Saturday, 8AM to 8PM.
Links to grouped pages, by category:
§ Access-Number
Lookup | Modem Connection § Troubles
| Anti-Virus Info
Misc. Support Documents | § Scams | Spam
FAQ | § Spam
Controls
National Roaming/Remote Dial-In | § Roaming
Set up | § Roaming
Numbers
Dialup Accelerator | Accelerator
Troubleshooting | Accelerator
Guide |
Glossary
§ Help & Resources for Telephone Accounts
Phone Customers' Outage § Report | Calling
Feature Use | Voicemail Use | Voicemail Numbers
PSB and other regulatory § documents
| Taxes, surcharges, regulatory fees, other § charges |
§ Scams
In this section of our site youll find access to helpful information via the links on this page to individual documents or resources.
To report modem connection difficulties with our local dialup numbers: Troubles § (http://www.sover.net/docs/troubles.html)
Anti-virus information is available on the AV page—there are links to virus detection, removal, protection, software, and hoaxes, as well as to what filters are in place on our servers.
Customers with SoVerNet phone service should note the following:
To report a line outage:
(877) 877-2120, press 3
or email
repair@sover.net
Set up and use your Calling Features, see: § www.sover.net/support/voice/features.shtml
Set up and use Voicemail, see the same page: § www.sover.net/support/voice/features.shtml
We have local numbers set up in many areas around the State to make retrieval of your voicemail messages easily available without toll charges. If you are checking messages from a region without a local number, you will incur long-distance charges and might wish to use a prepaid calling card. The Voicemail Retrieval Numbers are at § www.sover/net/support/voice/vmx-numbers.shtml.
The following documents may be accessed by clicking their links:
FAQ | Web FAQ | § Telephone Customers' Help | Search
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