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SUPPORT

These links will take you to other pages within this section:
FAQ | Web FAQ§ Telephone Customers' Help

These links will take you to other sections of our website:
Main  |  Home Portal  |  Services  |  Support  |  Tools  |  Company  |  Sitemap  |  Contact Us

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NOTE: Links indicated with a § will open in a new window, or take you to the graphical interface; in some instances javascript may be necessary for proper rendering.

Email: support@sover.net         Toll-free phone: (877) 877-2120, press 2

Support is available by phone Monday through Saturday, 8AM to 8PM.


Links to grouped pages, by category:
§ Access-Number Lookup | Modem Connection § Troubles | Anti-Virus Info
Misc. Support Documents | § Scams | Spam FAQ  | § Spam Controls
National Roaming/Remote Dial-In | § Roaming Set up  | § Roaming Numbers
Dialup Accelerator |  Accelerator Troubleshooting |  Accelerator Guide | Glossary


§ Help & Resources for Telephone Accounts

Phone Customers' Outage § Report  |  Calling Feature Use  |  Voicemail Use  |  Voicemail Numbers
PSB and other regulatory § documents  |  Taxes, surcharges, regulatory fees, other § charges | § Scams


In this section of our site you’ll find access to helpful information via the links on this page to individual documents or resources.

To report modem connection difficulties with our local dialup numbers: Troubles § (http://www.sover.net/docs/troubles.html)

Anti-virus information is available on the AV page—there are links to virus detection, removal, protection, software, and hoaxes, as well as to what filters are in place on our servers.

Customers with SoVerNet phone service should note the following:

To report a line outage: (877) 877-2120, press 3
or email repair@sover.net

Set up and use your Calling Features, see: § www.sover.net/support/voice/features.shtml

Set up and use Voicemail, see the same page: § www.sover.net/support/voice/features.shtml

We have local numbers set up in many areas around the State to make retrieval of your voicemail messages easily available without toll charges. If you are checking messages from a region without a local number, you will incur long-distance charges and might wish to use a prepaid calling card. The Voicemail Retrieval Numbers are at § www.sover/net/support/voice/vmx-numbers.shtml.

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The following documents may be accessed by clicking their links:

Feedback Form §
Changing Dialers' Access Numbers §
CyberSafety
Anti-Virus Info
How To Expand Email Headers
Winmodem/Init string issues §
Changing DNS Numbers §
Telnet page §
Setting up Mac Connection Scripts §
56k info §
Account Forms §

 

FAQ | Web FAQ  | § Telephone Customers' Help | Search


 © 1999–2006
SoVerNet, Inc.
POB 495,
Bellows Falls VT
05101
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