These links will take you to other pages within this section: About Your Account | Community Resources | Links
These links will take you to other sections of our website:
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This page has links to instructions for setting up your dialer and email, as well as other tips and links.
Username, Password | Email
Notices & Spam Blockers | Residential
DSL Setup | Dialer/Email
Configurations | Spam Controls | Virus
Filtering | More Email Addresses | Email
Forwarding | About
Phone Accounts §
Also visit “About Your Account” for additional info on features & tools
To make SoVerNet your browser’s start (home) page:
Dialer/Email Configurations—How to set up your dialer for accessing the Internet & your email software for using our email service. Also, a reference for server names. Also listed below are the names you will use for our servers. For example, to set up a newsreader, you'll be asked the NNTP server. Email programs need the incoming (POP) and outgoing (SMTP) mail server names. You'll use the web servers' names when uploading files to your webspace.
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Internet Accounts
With both Dialup and DSL accounts, your SoVerNet username & password will be needed for your email. They will also be needed for configuring your dialer for for dialup access with a dialup or a DSL account which has dialup access (PHSA–Plus account, or PHSA–Basic with Dialup added). Note that use of our service, your Username, and/or your Password constitutes acceptance of our Terms of Service and other policies.
Email: All SoVerNet alerts, announcements, and notices will be sent via email to the account’s primary username, unless you have made other arrangements with us. These emails will contain information affecting your account and Internet access; missing them could leave you unprepared for changes or events affecting your Internet service.
SPAM BLOCKING SERVICES—If you choose to use one of the services that sends a verification request to each sender, we advise you to add certain SoVerNet administrative email addresses to your acceptable list as we cannot respond to each verification request we get.
To be sure that you receive announcements we send that may contain info affecting your account, to receive email responses from support, for anything affecting the use of your Internet access through SoVerNet, you should be sure to add the following email addresses to your acceptable senders list: customer-service@sover.net, support@sover.net, accounts@sover.net, hostmaster@sover.net, repair@sover.net, abuse@sover.net, webmaster@sover.net, sales@sover.net. These addresses should take care of just about any communication we would initiate, or respond to your inquiry from.
For some reviews of anti-spam software and links to software packages, see the Spam FAQ
ANTI-VIRUS PROTECTION—It is essential these days that you take responsibility for protecting your machine from infiltration by the malicious code proliferating throughout the Internet (“worms,” “Trojan Horses,” or “viruses”). These bugs are designed to sneak in via email, file downloads, visiting a website, or just by exploiting an online weakness in your operating system. The majority of these nasties are aimed at Windows users—Mac users have a few, but not nearly as many. The only defenses are:
Links for anti-viral software, and other anti-virus information may be found on our website on our Anti-Virus page. NOTE: spreading viruses can subject your account to suspension; continual reinfection can subject your account to termination—per our Acceptable Use Policy.
You can choose how you wish to deal with email that our server-level anti-virus filters tag as suspect. Use the “Advanced Options” page of the Spam Controls, and scroll down to option numbers 15 & 16. Read the details about these, and the other options in the Controls, in our Spam FAQ. Note that the server-level filters won’t snare everything, and will provide no protection against worms & viruses delivered via websites, file downloads, CDs or other means.
Anti-Virus page | Acceptable Use Policy | Spam FAQ | Spam Controls
SPAM CONTROLS—Spam filtering is on by default. There are 2 other levels of filtering available, as well as an Opt-out feature, on the first page of our Spam Controls. The “Advanced Options” page has several user-configurable settings for spam filtering, and a couple of options you can set for our server-level anti-virus filters. Read about the various options, including how to setup your Accept and Reject Address Lists, in our Spam FAQ. No system is 100% accurate, so we advise that you set the Controls to allow you to check messages before they are deleted so you don't lose something important.
We also recommend that you use your regular email software’s built-in filtering abilities to further sort your mail to catch unwanted mail that slips through. This 2-pronged approach works best because your email client can be set to look for words in the body while the server filters generally work with the header and Subject: line information. Details on setting up your email’s filtering options, and info on using the Spam Controls, may be found in the Spam Control FAQ. The FAQ also has some additional resources for reporting & tracking spammers, as well as links to anti-spam software.
Spam FAQ | Spam Control Login | Eudora filtering rules | Outlook filtering rules
ADDITIONAL EMAIL ACCOUNTS—All accounts come with the option for multiple “Email-only” accounts. The choice of how many is entirely up to you. As long as the total of all user-selectable features remains at or under the cap for your account type, there is no additional charge. If you wish to add email accounts beyond the account cap, the monthly fee of $1.50 each is simply added on, subject to any discount in place. Email-onlies require the username & password of the primary account for logging on, but have their own separate email name & password for accessing mail. Email-only users can access some of the online Account Tools (change password, etc) by logging into the Tools interface with their email username & password.
contact Accounts Dept. | configure email software for multiple accounts
configure
email client for multiple accounts
back to Features | top
EMAIL FORWARDING—You can set up forwarding yourself via the WebMail interface. Just login with your username and password and look for "Forwarding" under the Options menu. When you wish to remove forwarding, login and turn it off. Mail arriving before forwarding begins will not be forwarded, so give your account a last download after forwarding is set to be sure nothing’s left waiting. Note that forwarded mail bypasses our server-level spam and virus filters, so you’ll need something setup on the receiving account.
set up or remove email forwarding | see Vacation Mode