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SCAMS, SCAMS, & MORE SCAMS!
What to do? Get educated!

Vermont’s Consumer Assistance Program
The Consumer Assistance Program (CAP) is the complaint-handling branch of the Vermont Attorney General’s Consumer Protection Division. You may contact CAP if you have questions about the legitimate nature of telephone, mail, Internet and door-to-door offers. CAP can provide you with information about your rights, options and responsibilities in today’s fast changing economy. They can tell you about recently reported scams that you should be aware of, and they can give you the complaint histories of companies that you may be thinking of doing business with, whether that business is inside or outside of Vermont’s borders.

CAP is jointly sponsored by the Office of the Attorney General and the University of Vermont. CAP’s office hours are 8:00 am to 4:30 pm, Monday through Friday; 1-800-649-2424 (toll-free in Vermont) or 1-802-656-3183 (Chittenden County.)

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Fraud Assistance

Vermont’s Consumer Assistance Program (CAP)

  • By phone: 1-800-649-2424 (toll-free in Vermont) or 1-802-656-3183 (Chittenden County.)
  • By mail: Consumer Assistance Program, 104 Morrill Hall-UVM, Burlington, VT 05405-0106.
  • By email: Consumer@uvm.edu
  • CAP website (www.state.vt.us/atg/cap.htm ),

Vermont Attorney General’s website (www.state.vt.us/atg)

VT Information on Charities (www.state.vt.us/atg/charity%20information.htm)

VT Information on Telemarketing Fraud (www.state.vt.us/atg/Telemarketing%20Fraud.htm)

VT Dept. of Banking, Insurance, Securities, and Health Care Administration (http://www.bishca.state.vt.us/)

Identity theft

FTC’s Consumer information on current scams, privacy, telemarketing,

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COMMON SCAMS

Telemarketing Fraud
Con artists never run out of scams. Have you heard any of these?

  • Congratulations! You’ve been selected to receive five magazines for five years, free of charge. All we ask is that you send us a small fee for shipping and handling.
  • Pack your bags! Your name was chosen to receive a free round-trip airline ticket to Hawaii. All you have to do is make your hotel reservations through our travel agency.
  • It’s your lucky day! You’re the grand prizewinner in our sweepstakes. All you have to do to claim your $50,000 is to pay $5,000 to cover taxes and handling fees.
  • This deal won’t wait. Go get your checkbook!
  • Don’t think so hard. Just follow your gut.
  • You sound like an intelligent person, what’s holding you up?
  • I guarantee you’ll make 200% in 30 days, and it’s as safe as a bank account.

Sound familiar? ...too good to be true? They probably are. In the case of the magazines, the cost of “shipping and handling”will probably match or exceed the cost of a subscription. And you’re locked into a five-year contract for magazines you may not even want. The price you’ll pay for the hotel room is likely inflated to cover the cost of the “free” airline ticket. And it’s likely you’ll never hear from the sweepstakes caller again after you’ve sent your $5,000.

Besides being too good to be true, what do these scams have in common? Each one is likely to come over the telephone. And each one may end up costing an unwary consumer hundreds or even thousands of dollars. According to Congress, Americans lose an estimated $40 billion each year to fraudulent telemarketers. It is also estimated that as many as one in every ten telemarketers is fraudulent. Investment fraud is another big business, as are fraudulent requests for “charitable” donations. Criminals pitching fraudulent investments can reach you in many ways—through the telephone, the mail, the Internet or an ad in your local newspaper.

Many charities are legitimate and worthy of your consideration. Some such calls are not. You may find yourself contacted by a fundraiser for a charity---especially around holidays, the “giving season.” The callers pose as charities, while seeking only to take your money for their own purposes.

Did you know that 2/3 of older consumers are NOT confident that unknown callers really represent the organization they say they do; yet they do not know where to turn for information about charities.

As you can see, there are many kinds of telemarketing scams, and new ones are created every day. They typically fall into one of the following category types:

Prize offers: You usually have to do something to get your “free” prize—attend a sales presentation, buy something, or give out a credit card number. The prizes generally are worthless or overpriced.

Travel packages: “Free” or “low-cost” vacations can end up costing a bundle in hidden costs. Or, they may never happen. You may pay a high price for some part of the package—like hotel or airfare. The total cost may run two to three times more than what loud expect to pay or what you were led to believe.

Vitamins and other health products: The sales pitch also may include a prize offer. This is to entice you to pay hundreds of dollars for products that are worth very little.

Investments: People lose millions of dollars to “get rich quick” schemes that promise high returns with little or no risk. These can include gemstones, rare coins, oil and gas leases, precious metals, art, and other “investment opportunities.” As a rule, these are worthless.

Charities: Con artists often label phony charities with names that sound like better-known, reputable organizations. They won’t send you written information or wait for you to check them out with watchdog groups.

Recovery scams: If you buy into any of the above scams, you’re likely to be called again by someone promising to get your money back. Be careful not to lose more money in this common practice. Even law enforcement officials can’t guarantee they’ll recover your money.

Most scams have certain common elements that you can be on the lookout for, to help protect yourself from being victimized. Be especially wary of:

  • Guarantee of a credit card with a high credit limit, but requiring an up-front payment
  • “Free” gifts of any kind that require you to pay “shipping and handling fees,” “taxes,” “customs or border fees,” or any other fees before the delivery of goods.
  • ”High-profit, low or no risk investments.’ There is no such thing. In reality, risk and return move together. To get a high return on a legitimate investment, you must take a high risk.
  • High pressure sales tactics and demands that you “act now or lose out” on an opportunity.
  • Watch out for a caller who plays on your emotions and wants to overrule your business sense. He may try to heighten your fear about your finances or the market, or make you feel guilty for taking his time. Others will try to disarm you by claiming to share your religion, ethnic background, political viewpoints or interests.
  • A request for your credit card number or bank account number for “identification” purposes or to “verify” that you are eligible to receive something.
  • Refusal to provide written materials about the organization.
  • A request for you to send a check or cash via overnight courier, or via a money wire service.

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Cramming—“Cramming” occurs when telephone customers are charged for services they’ve never ordered or received. Here are some common ways you could be crammed or slammed!

You may receive a sweepstakes promotion in the mail telling you to call an 800 number to win a prize. When the call is made, an automated system is activated and you are unknowingly enrolled in a club or program, and the charge is placed on your phone bill.

Or, you may fill out a contest entry form, only to discover later than the promoter used your phone number to sign you up for a calling card, voice mail or some other service. In many instances, the fine print on the form said that by entering the contest, you have signed up for the service.

Defense—You can guard against cramming by reading your phone bill carefully each month. Watch for unfamiliar company names or charges that you don’t understand or don’t remember ordering. Call your carrier or the number associated with the charge and ask for an explanation.

Make a note of the name and telephone number of the marketing representative in case you need to reach the company in the future.

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Area Code 809 Scam—However the scam is presented to you, whether as an ad for a service directing you to call a specific number, or an email or an “urgent” message on your answering machine, all will instruct you to call a number for more information. And the number will almost always be an International number, most commonly with an area code of “809.” Watch out! The call will probably go to one of several new area codes in the Caribbean, be billed at an international rate, and the longer you stay on the line, the more it costs. What you’ll likely hear is a lengthy recording, and the meter starts running as soon as you make the connection. What can you do? Be cautious about area codes you don’t recognize. Look up any unfamiliar area codes in your phone book or ask the Operator where it’s located.

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Pager Scam—One of the newer scams involves pagers. You get a page and you notice a number with an area code different from your own.....must be important. So you return the call only to find it’s a recording. In reality, you’ve just been SCAMMED! The page is generated by a computer dialer, typically goes to on of those new Caribbean area codes, and the cost goes to the return caller, you!

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>EMail Scams

The Nigerian Scam (www1.ifccfbi.gov/strategy/nls.asp) is one of the oldest, it just keeps on goin’ around and around...

The Nigerian Letter Scam is a worldwide scam that is known internationally as the “Four-One-Nine” (419) scam, referring to the Nigerian criminal statute for fraud.

Schemes typically involve an email, fax, or letter from an "official" associated with the Nigerian Government, an African bank, or with the petroleum/minerals industry. The majority of the scammers represent themselves as persons of high position in an industry, company, or government department. Some claimed to have discovered an inactive or delinquent account, with vast amounts of money waiting to be claimed. Others claimed to be family relatives (wife, brother, sister, etc.) of individuals killed in plane crashes, assassinations, murders, natural causes, or other demise.

This scam has numerous variations; however, the majority involved millions of dollars that needed to be moved out of the subject’s country to make the money safe or legal. The most common letters offered the victim 15 to 30 percent of the money for helping the subjects. Scammers routinely requested that the victim replies via email, but some have requested phone or fax contact.

At some point, the victim is usually asked to pay money up front. This money is required for miscellaneous expenses in processing and transferring the money to the overseas account. If the victim pays the money, problems occurred which required more money until the victim either quits, ran out of money, or both.

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The FTC’s 12 scams (www.ftc.gov/bcp/conline/pubs/alerts/doznalrt.htm) that are most likely to arrive in consumers’ email boxes:

  1. Business opportunities—These business opportunities make it sound easy to start a business that will bring lots of income without much work or cash outlay. The solicitations trumpet unbelievable earnings claims of $140 a day, $1,000 a day, or more, and claim that the business doesn’t involve selling, meetings, or personal contact with others, or that someone else will do all the work. Many business opportunity solicitations claim to offer a way to make money in an Internet-related business. Short on details but long on promises, these messages usually offer a telephone number to call for more information. In many cases, you’ll be told to leave your name and telephone number so that a salesperson can call you back with the sales pitch.

    The scam: Many of these are illegal pyramid schemes masquerading as legitimate opportunities to earn money.

  2. Bulk email—Bulk email solicitations offer to sell you lists of email addresses, by the millions, to which you can send your own bulk solicitations. Some offer software that automates the sending of email messages to thousands or millions of recipients. Others offer the service of sending bulk email solicitations on your behalf. Some of these offers say, or imply, that you can make a lot of money using this marketing method.

    The problem: Sending bulk email violates the terms of service of most Internet service providers. If you use one of the automated email programs, your ISP may shut you down. (See our Acceptable Use Policy) In addition, inserting a false return address into your solicitations, as some of the automated programs allow you to do, may land you in legal hot water with the owner of the address’s domain name. Several states have laws regulating the sending of unsolicited commercial email, which you may unwittingly violate by sending bulk email.

  3. Chain letters—You’re asked to send a small amount of money ($5 to $20) to each of four or five names on a list, replace one of the names on the list with your own, and then forward the revised message via bulk email. The letter may claim that the scheme is legal, that it’s been reviewed or approved by the government; or it may refer to sections of U.S. law that legitimize the scheme. Don’t believe it.

    The scam: Chain letters—traditional or high-tech—are almost always illegal, and nearly all of the people who participate in them lose their money. The fact that a “product” such as a report on how to make money fast, a mailing list, or a recipe may be changing hands in the transaction does not change the legality of these schemes.

  4. Work-at-home schemes—Envelope-stuffing solicitations promise steady income for minimal labor-for example, you’ll earn $2 each time you fold a brochure and seal it in an envelope. Craft assembly work schemes often require an investment of hundreds of dollars in equipment or supplies, and many hours of your time producing goods for a company that has promised to buy them.

    The scam: You’ll pay a small fee to get started in the envelope-stuffing business. Then, you’ll learn that the email sender never had real employment to offer. Instead, you’ll get instructions on how to send the same envelope-stuffing ad in your own bulk emailings. If you earn any money, it will be from others who fall for the scheme you’re perpetuating. And after spending the money and putting in the time on the craft assembly work, you are likely to find promoters who refuse to pay you, claiming that your work isn’t up to their “quality standards.”

  5. Health and diet scams—Pills that let you lose weight without exercising or changing your diet, herbal formulas that liquefy your fat cells so that they are absorbed by your body, and cures for impotence and hair loss are among the scams flooding email boxes.

    The scam: These gimmicks don’t work. The fact is that successful weight loss requires a reduction in calories and an increase in physical activity. Beware of case histories from “cured” consumers claiming amazing results; testimonials from “famous” medical experts you’ve never heard of; claims that the product is available from only one source or for a limited time; and ads that use phrases like “scientific breakthrough,” “miraculous cure,” “exclusive product,” “secret formula,” and “ancient ingredient.”

  6. Effortless income—The trendiest get-rich-quick schemes offer unlimited profits exchanging money on world currency markets; newsletters describing a variety of easy-money opportunities; the perfect sales letter; and the secret to making $4,000 in one day.

    The scam: If these systems worked, wouldn’t everyone be using them? The thought of easy money may be appealing, but success generally requires hard work.

  7. Free goods—Some email messages offer valuable goods-for example, computers, other electronic items, and long-distance phone cards-for free. You’re asked to pay a fee to join a club, then told that to earn the offered goods, you have to bring in a certain number of participants. You’re paying for the right to earn income by recruiting other participants, but your payoff is in goods, not money.

    The scam: Most of these messages are covering up pyramid schemes, operations that inevitably collapse. Almost all of the payoff goes to the promoters and little or none to consumers who pay to participate.

  8. Investment opportunities—Investment schemes promise outrageously high rates of return with no risk. One version seeks investors to help form an offshore bank. Others are vague about the nature of the investment, stressing the rates of return. Many are Ponzi schemes, in which early investors are paid off with money contributed by later investors. This makes the early investors believe that the system actually works, and encourages them to invest even more.

    Promoters of fraudulent investments often operate a particular scam for a short time, quickly spend the money they take in, then close down before they can be detected. Often, they reopen under another name, selling another investment scam. In their sales pitch, they’ll say that they have high-level financial connections; that they’re privy to inside information; that they’ll guarantee the investment; or that they’ll buy back the investment after a certain time. To close the deal, they often serve up phony statistics, misrepresent the significance of a current event, or stress the unique quality of their offering-anything to deter you from verifying their story.

    The scam: Ponzi schemes eventually collapse because there isn’t enough money coming in to continue simulating earnings. Other schemes are a good investment for the promoters, but no for participants.

  9. Cable descrambler kits—For a small sum of money, you can buy a kit to assemble a cable descrambler that supposedly allows you to receive cable television transmissions without paying any subscription fee.

    The scam: The device that you build probably won’t work. Most of the cable TV systems in the U.S. use technology that these devices can’t crack. What’s more, even if it worked, stealing service from a cable television company is illegal.

  10. Guaranteed loans or credit, on easy terms—Some email messages offer home-equity loans that don’t require equity in your home, as well as solicitations for guaranteed, unsecured credit cards, regardless of your credit history. Usually, these are said to be offered by offshore banks. Sometimes they are combined with pyramid schemes, which offer you an opportunity to make money by attracting new participants to the scheme.

    The scams: The home equity loans turn out to be useless lists of lenders who will turn you down if you don’t meet their qualifications. The promised credit cards never come through, and the pyramid money-making schemes always collapse.

  11. Credit repair—Credit repair scams offer to erase accurate negative information from your credit file so you can qualify for a credit card, auto loan, home mortgage, or a job.

    The scam: The scam artists who promote these services can’t deliver. Only time, a deliberate effort, and a personal debt repayment plan will improve your credit. The companies that advertise credit repair services appeal to consumers with poor credit histories. Not only can’t they provide you with a clean credit record, but they also may be encouraging you to violate federal law. If you follow their advice by lying on a loan or credit application, misrepresenting your Social Security number, or getting an Employer Identification Number from the Internal Revenue Service under false pretenses, you will be committing fraud.

  12. Vacation prize promotions—Electronic certificates congratulating you on “winning” a fabulous vacation for a very attractive price are among the scams arriving in your email. Some say you have been “specially selected” for this opportunity.

    The scam: Most unsolicited commercial email goes to thousands or millions of recipients at a time. Often, the cruise ship you’re booked on may look more like a tug boat. The hotel accommodations likely are shabby, and you may be required to pay more for an upgrade. Scheduling the vacation at the time you want it also may require an additional fee.

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How to Defend Yourself

To find out if any offer is legitimate contact the Vermont Department of Banking, Insurance, Securities and Health Care Administration at 802-828-3420, 89 Main Street, Drawer 20, Montpelier, VT 05620-3101, online at http://www.bishca.state.vt.us/

Telemarketing Pitches

  • Do not accept collect calls from unfamiliar persons.
  • Do not return calls to unfamiliar telephone numbers.
  • Beware of faxes, e-mail, voice mail and pages requesting a return call to an unfamiliar number.
  • Know the location of the area code which you are dialing. If you are unfamiliar with the area code consult your phone directory, area codes are listed in the front.
  • Pay close attention to voice prompts on a call, they may be asking you to accept charges for the call or other services.

Investment Pitches—It takes time to understand all aspects of an investment, the cost, risk involved, performance history and whether it suits your goals. You worked a lifetime for your savings, now invest all the time you need to understand the details of investments. Do your own research, get a second opinion for an advisor you trust, and talk with state regulators.

Charitable Pitches

  • Ask for written information on the charity and how it uses its donations.
  • Ask if the caller is a paid fundraiser for the charity. If so, the fundraiser is required to register with the Attorney General’s Office and to disclose the percentage of donated dollars that will go to the fundraiser.
  • Beware of similar sounding names; con artists will often use a name similar to a well known name or symbol as a way to confuse you into giving. Solicitations by fake charities increase around the holidays and after disasters by using an emotional tug at your heartstrings. Be careful to review all such requests before giving.
  • Pay with a check made out to the charity, not to the fundraiser, and mail it directly to the charity. Don’t give money at your door to a courier or messenger, or leave it under the mat.
  • Keep records of your donations and pledges, and check your records if someone says you made a pledge you don’t recall.
  • Know the difference between tax-deductible and tax-exempt. Donations to tax-exempt organizations are NOT necessarily tax-deductible. Check with your tax preparer to be sure, and always get a receipt if it is tax-deductible.
  • If a fundraiser tries to bully you, hang up or close the door and report him to the Consumer Assistance Program, or call the police if you feel threatened at your door.

GENERAL PRECAUTIONS

  • Don’t give your credit card, checking account, savings account, or brokerage account number over the phone, through the mail, or over the Internet unless you absolutely know who you are dealing with, and unless you initiated the contact.
  • Never give out personal information about yourself or your family. This includes your driver’s license number, your Social Security number, your telephone calling card number, and any other personal information, such as insurance or banking information.
  • Never pay for a prize. This includes: postage, taxes, shipping and handling, or any other costs associated with something you supposedly ‘won."
  • Never allow a telemarketer, door-to-door solicitor, or anyone online to pressure you into acting on an offer. Take the time to think through any offer or request for money, and discuss the offer with people you know and trust.
  • Insist on getting all details in writing before you send any money.
  • Keep a copy of any applications you fill out. You will have a reference in the event of any disputes.
  • It’s never rude to wait and think about an offer.
  • Never respond to an offer you don’t understand thoroughly.
  • Be aware that any personal or financial information you provide may be sold to other companies.

Remember: It’s very difficult to get your money back if you’ve been cheated over the phone. Legitimate organizations won’t pressure you to make a snap decision.

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Telemarketers are subject to these rules (also see info in our phone help section):

Keep this information near your telephone. It can help you determine if you’re talking with a scam artist or a legitimate telemarketer.

  • Ask to be put on the company’s "Do Not Call" list.
  • Sign up with the FTC’s National Do Not Call List, online at http://donotcall.gov/ or by phone, 1-888-382-1222 (TTY 1-866-290-4236), from the number you wish to register
  • It’s illegal for a telemarketer to call you if you’ve asked not to be called. If they call back, after 90 days, hang up and report them to the State Attorney General.
  • Calling times are restricted to the hours between 8 a.m. and 9 p.m.
  • Telemarketers must tell you it’s a sales call and who’s doing the selling before they make their pitch.
  • If it’s a prize promotion, they must tell you:
    • that no purchase or payment is necessary to enter or win. If you’re asked to pay for a prize, hang up. Free is free.
    • the odds of winning,
    • any restrictions or conditions of receiving the prize
  • It’s illegal for telemarketers to misrepresent any information, including facts about their goods or services, earnings potential, profitability, risk or liquidity of an investment, or the nature of a prize in a prize-promotion scheme.
  • Telemarketers must tell you the total cost of the products or services they’re offering and any restrictions on getting or using them, or that a sale is final or non-refundable, before you pay.
  • It’s illegal for a telemarketer to withdraw money from your checking account without your expressed, verifiable authorization.
  • Telemarketers cannot lie to get you to pay, no matter what method of payment you use.
  • You do not have to pay for credit repair, recovery room, or advance-fee loan/credit services until these services have been delivered.
    • Credit repair companies claim that, for a fee, they can change or erase accurate negative information from your credit report. Only time can erase such information.
    • Recovery room operators contact people who have lost money to a previous telemarketing scam and promise that, for a fee or donation to a specified charity, they will recover your lost money, or the product or prize never received from a telemarketer.
    • Advance-fee loans are offered by companies who claim they can guarantee you a loan for a fee, paid in advance. The fee may range from $100 to several hundred dollars.

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And then there’s spam...

Most of which consists of various scams—to alter body parts, make money, learn to do all sorts of nefarious things, and so on and on and on. See our Spam Controls FAQ for some information on how to set up our Spam Controls if you haven‘t already. They’re not perfect—nothing is, for long— but they’ll help.

The Spam FAQ also has info on using your email software’s filtering rules to bolster our server-level filters.

To track down where a spam-mail really came from, you need to expand the headers. The path the email took is listed chronologically with most recent “Received:” (your mailbox) listed first. The point of origin is listed last, the “Received:” entry just above the To:, From:, Date:, and Subject: headers. The very first line (“Return path”) is supposed to show the sender, but is quite often “spoofed” and will show whatever the spammer has determined will best fool you and the mail filters.

Spam Controls FAQ | Spam Control set up 
 Outlook’s Filtering Rules | Eudora’s Rules  | How to Expand Email Headers

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On This page

• Common Scams:     Telemarketing, Email

VT Consumer Assistance
Fraud Assistance Links
Defend Yourself
Telemarketers' Rules
Get on the Do Not Call List 
Spam

 

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