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How to Use Zone 2
Calling Features
Account Codes—Use Account Codes to track phone calls/charges for departments, business vs non-business, family members, etc.. Calls will be broken out by code on your bill. Our switch offers 2 built-in code “Profiles” (Profile 1 consists of 2-digit codes, 10 - 99; Profile 2, of 3-digit codes, 100 - 999) which are available at no charge, but you must request that the service be enabled. Our system uses “Verified” codes meaning that you must use the codes in order to use the enabled line to make your toll calls.
Once the feature is set up:
- You may create & assign as many 2- or 3-digit codes (depending on which Profile you select) as suits your needs—by project, department, person, etc..
- After dialing the LD number—at the tone, enter the code.
You might wish to pre-program phones with specific codes, or program into your phone’s auto-dial button(s). Or, the code is dialed manually, at the tone, after dialing the desired phone number.
If you wish to “import” your current codes rather than change to either of the Profiles generated by our switch, you have two options:
- a $25 fee ton set up the custom code, and seach time we make a change or an addition.
- a flat monthly fee of $8, with no additional charges for any subsequent changes
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Caller ID Block, per Call—A built-in function of your phone service which is activatedon a per-call basis when you wish to block transmission of your Caller ID (number/name) info. Do this:
- at the dialtone, Press *67,
- dial the number you're calling.
When you hang up, the block ends and you must again dial *67 to activate the block on your next call. There is no setup fee, Order Fee, or monthly charge associated with this feature.
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Caller ID Block, per Line—prevents transmission of your Caller ID info for all calls made from the line on which you have requested this feature. This is set up at the switch, and can be disabled on a per-call basis. This feature is available at no charge to those who have a heightened security risk and to those with Unpublished Numbers. We have a request form to get this setup.
To cancel the block on a per-call basis, press *82 prior to dialing the desired number. When you hang up, the block will return for subsequent calls.
To verify that line-blocking has been activated, dial (877) 532-4056 during normal business hours and we will verify that the block is in effect. There is no setup fee, Order Fee, or monthly charge associated with this feature.
NOTE: Blocking does not prevent transmission of your Caller ID info when calls are made to toll-free numbers (800, 877, 888, etc) or to 911 emergency numbers. This is because the FCC has determined that, in part because they pay for the call charges, recipients of toll-free calls have the right to the ID information. E-911 calls receive the ID information so that they can render aid to the correct location.
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Anonymous Call Block—(Included with Caller ID and Caller ID on Call Waiting, and available as a stand alone feature.) This option has some notable caveats, so please understand what it will and will not do before ordering or activating. Reject calls coming from parties who have enabled Caller ID block thus preventing the display of their name and/or number on your ID display unit (you see “Private Caller”). Callers are redirected to a message telling them you are not accepting ID-blocked calls and that they need to remove the block and call back if they wish to each you.
Note: Some cellular calls and calls from business's PBX phone systems may not get through to you. Callers on those systems may not be able to remove the ID block in order to have their call ring through.
This feature will not screen out most telemarketers’ calls, nor any other calls where the caller’s telco does not transmit ID info or the info is not available (these display as “Unavailable,” or “Unknown Caller,” or similar). Again, it works only on calls where the caller has enabled their own Caller ID block ("Private Caller").
- To activate: press *77
- To deactivate: press *87
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Call Trace—If you wish to trace a call:
- hang up on the caller to get dialtone,
- immediately Press *57. A recording will prompt you with instructions; hang up if you do not wish to trace.
The only calls you should trace are those which are considered life threatening or harassing to the point at which you may wish to press charges. You should make a note of the date and time of the call that you traced as a reference when you follow up. The number you traced will be recorded at the phone company, and if you decide to follow up on the matter, we will provide the information to the local authorities for you on receipt of official request from them. Trace must be done as soon as you hang up on the call you wish to trace. If a call comes in or you hear a Call Waiting tone before initiating the trace, you’ll trace the wrong number.
Notes: This feature is available on-demand at all times. There is a per-use charge of $1.50. There is a $5 processing fee to prepare a report for authorities. If you wish to pursue action against callers you trace, we must receive the request from your law enforcement agency. We will remit the info to them on your behalf.
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Call Waiting—allows you to receive calls when you’re already on the phone, and toggle between the two, by using the “flash” key or the receiver’s switch-hook.
- Press flash to put current caller on hold and answer incoming call.
- Press flash to toggle back to the previous caller.
- To disable on a per-call basis, press *70
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Caller-ID (Name & Number)—Requires a Caller-ID display—displays name and number of the caller. Caller can block the information; your display must be capable of displaying both or you will see only the number. This feature includes “Anonymous Call Block,” deactivated by default. To activate, see instructions and caveats for “Anonymous Call Block” above.
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Caller-ID on Call Waiting—Requires a suitably equipped Caller-ID box or display phone—when you have an incoming call while you’re on the phone, you will hear the usual Call Waiting tone and the Caller ID info of the second caller will display on your Caller ID display unit. Use the flash or switch-hook to toggle between callers if you wish to speak with both, as in regular Call Waiting. This feature includes “Anonymous Call Block,” deactivated by default. To activate, see instructions and caveats for “Anonymous Call Block” above.
Disable with *70, just like Call Waiting.
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Call Return (*69)—Automatically call the last person who called you (In-State calls only).
- Listen for a dialtone,
- Press *69; you’ll hear a message giving you the time, date, and number of the last call;
- Press 1 to dial the number, or hang up if you do not wish to return the call.
- To cancel before the call is rung through, press *89
If the call attempt reaches a busy line, hang up and your phone will continue to try the number for up to 30 minutes. When a connection is made you'll be alerted by a special ring, just pick up the receiver. Call Return may not work on some 800 numbers, or on lines where certain Calling Features (e.g.: Call Forwarding, Caller-ID blocking) have been activated.
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Repeat Dial (*66)—Repeatedly attempts to call a number for you (In-State only) —rings your phone when the line is clear. When you make a call and hear a busy signal:
- Press and release the switch-hook or flash button, listen for a tone.
- Press *66.
The phone will continue to check the number for up to 30 minutes, and alert you with a special ring if the line frees up and the connection is made.
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Variable Call Forwarding (72#)—By entering a code and destination phone number via your phone’s keypad, you can forward your incoming calls to another number.
- Listen for a dialtone, press 72#,
- Dial the number you wish calls to be forwarded to.
If there is someone there to answer the phone, and they pick up, forwarding will be established.
What if no one is there to pickup?
- Hang up. Immediately repeat the process.
- After you enter the forward-to number, you should hear a confirming tone, or 3 short tones. This indicates forwarding is established.
In either case, it's a good idea to make a test call to be sure the forwarding is in place.
To remove forwarding, listen for a dialtone and press 73#—a confirming tone will indicate forwarding is removed.
Note: Local Measured rates or toll rates will apply to forwarded calls depending on where they are pointed.
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Call Forwarding on Busy—allows you to send incoming calls to another number when your line is busy. The forward-to number must be set at our switch and cannot be turned on/off by keypad codes.
Note: Local Measured rates or toll rates will apply to forwarded calls depending on where they are pointed.
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Call Forwarding on No Answer—allows you to send incoming calls to another number when your line is unanswered. The forward-to number must be set at our switch and cannot be turned on/off by keypad codes.
Note: Local Measured rates or toll rates will apply to forwarded calls depending on where they are pointed.
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Three-Way Calling—allows you to conference two people onto a call with you, using just one line.
- Press and release the flash button or switch-hook to place the first caller on hold.
- When you hear the dialtone, call the third party.
- When the third person answers and you’re ready to pick up the first caller again, press & release the flash button or switch-hook.
All three of you should now be connected. If the third party did not answer, or you wish to disconnect them, press the switch-hook again—just you and the first caller will remain. If either of the other two parties hangs up, the connection between you and the remaining person will continue. If you hang up, all parties are disconnected.
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Distinctive Ring/Multi-number—This feature allows you to add 1 or 2 additional numbers to the primary number's line. This is often an excellent alternative to running additional lines. With distinctive ring patterns for each number, you can easily distinguish the type of call or for whom it is intended. If Call Waiting is enabled, each number has its own distinctive CW tone. Obviously, when one number is in use, the line is not available for use by the other numbers.
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Toll Restriction —these blocks prevent the use of your phone for the specific types of calls indicated. There is no PIN override available. Note: Calls to 900, 500, 700, and 10-10-xxxx numbers are permanently blocked by default.
- In-State/Out-of-State Combined—blocks the making In-State LD & out-of-state LD toll calls
- 3rd Party-billed, Collect, etc—prevents calls being billed to you by third-parties, or acceptance of collect calls
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Voicemail [ To set up & use ]
Voicemail will store up to 30, 2-minute messages, plus your 45-second greeting. When the box is full, callers will be told that they cannot leave a message. When this happens, you'll need to delete some saved messages to make room for new ones. We offer a One-box or a Multi-box system*.
The Multi-box has up to 4 mailboxes on a line, each with separate greeting and message capacity (just like the One-box). All boxes share the 30 maximum message limit.
*Note: To add VoiceMail to your Distinctive Ring/M-n line, these are your options:
- Get a One-box System for only the primary number
- Get a One-box System and have all numbers use a common voicemail box
- Get a Multi-box System and assign a box to each number
A separate One-box System is not available for each number, nor can VoiceMail be added to only a secondary number
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