|
4.0 What Do I Need To Know About EMAIL?
First, a note about Attachments—Email was never designed for large file transfers (over 500k), although there are ways to use it for that purpose. Transferring files as email attachments was initiated by the commercial online services. The assumption that this is the normal file-transfer method and the public's expectation to be able to do this has resulted in this option being incorporated into many email packages. Unfortunately, the packages do not control the process once the file is "shipped."
The way it works in the online services: any file attached to an email message in the service isn't actually attached to the email message, it is uploaded to the service's FTP server. The service's software links the uploaded file to specific recipient's address, and thus when the recipient goes to retrieve it, the software is directed to collect the "attached" file from the service's FTP server. Users have noted that there are often difficulties in sending attachments into and out of the commercial on-line services.
On the Internet, this process is much different, is not reliable, and causes enormous strain on the Internet infrastructure. Use of ftp software and an ftp server is the appropriate protocol for large file transfers. That being said, our mail-server allows passage of messages up to 10 MB in size, including the attachment and the message itself.
SoVerNet customers have personal ftp-server space available to them either as an inherent part of their account or as an available add-on. If you are not sure whether or not your account includes this option, call the office.
Quotas & Backups
Note that there are 2 issues you need to be aware of regarding email storage:
- we have "hard" and "soft" quotas enabled on email storage. For this reason, be sure to clear all messages from the server. If the quota is exceeded, additional mail will begin to bounce back to the sender. See below, Section 4.0.1
- be sure you keep important mail on your local machine (e.g. drafts, sent mail, important received mail). We do not guarantee that mail stored on the server will be available from backup—you are responsible for keeping backups of all your email files.
Aging of Email
Email boxes that have not been accessed in 120 days will have messages over 120 days old deleted. These message deletions will occur each night, and will only purge messages over 120 days old. When an email box is accessed, the cycle is reset and messages will not be subject to deletion until the box is once again unaccessed for 120 days.
Mailing Lists
Outgoing mail is subject to a limit of 250 messages from any one SoVerNet email address at a time. If you routinely mail to more people than that, you'll need to break your list into smaller bites. Note: Be sure your mailings do not violate our Acceptable Use Policy regarding spam! Also see "Mail Lists" for more info.
top
4.0.1 What Are Email Quotas?
A quota is a limit on the amount of mail—based on cumulative size, not quantity—that a mailbox can hold. The new mail server has two types of quotas in place—a "soft" quota and a "hard," or absolute quota. As a safeguard, your mailbox will not immediately begin refusing mail when it reaches its soft quota.
The initial soft quota has been set at 10MB. The hard quota is 20MB or 7 days after the 10MB soft quota is exceeded, whichever comes first. When a mailbox reaches the hard quota, it will not accept new mail until it has been reduced below its soft quota. Mail sent to a mailbox which has hit the hard quota will bounce back to the sender with a "mailbox is full" error message.
The "float" between soft and hard quotas remains 10MB regardless of how much additional email storage space is added. Ex: Adding 100MB to the original 10MB gives a soft quota of 110MB and a hard quota of 120MB.
Notice will be sent out on a daily basis to any accounts that are over their soft quota. If you don't receive a notice you have nothing to worry about. If you do receive a notice, you will have time to take corrective action before your mailbox begins refusing mail.
The primary causes of exceeding the soft quota are
- failure to download or manually delete accumulated messages (including contents of the SPAM folder, and any other WebMail folders that you set up to store mail in),
- receipt of one or more large attachments,
- an email program set to "leave mail on server."
Spam emails can be of considerable size if they contain executable files or images. Our server-level filters shunt suspected spam to the spam folder accessible via our WebMail so that you can check it and be sure none is wanted. The contents of the SPAM folder are deleted on a first-in/first-out basis, once a day removing sufficient mail to bring the level below the threshold you set using the SPAM Controls. However, the retained mail plus any legitimate email can reach your soft quota if not manually downloaded regularly. How often depends on the volume of mail you tend to receive. If you have been checking your mail regularly and still receive a notice, it is quite possible that the program you use to check your mail is configured to "leave mail on server," and/or your Spam Control settings may need to be reviewed. See: the SpamFAQ and the Spam Controls
top
4.1 -What is PINE, and How Do I Use It?8/98 (http://www.washington.edu/pine/)
(To read the pine manual, prior to using the program, type: man pine at the prompt; page through by using the spacebar; Q to exit.)
To access pine, the built-in email program available on our server, you must be logged in to a shell session by means of dial-up terminal software or via telnet. Type pine (lowercase letters) at the [granite/~]$ prompt.
If this is the first time you've accessed pine, you will be asked if you wish to retrieve a document (more pine usage info), you may say Yes or No, depending on whether you wish more info. You will also see a software upgrade notice, and be asked if you would like to send an anonymous message to pine's creators (University of Washington) to help them know how many people are using pine. You may do so, or skip it. The message will not recur.
When pine opens, you will be at the Main Menu screen. As in each of pine's screens, the available commands, including Help, are listed at the bottom. At this point, you may be prompted to accept your username and to enter your password, or these requests may come in the next screen.
The List of Folders will be hi-lighted, press the Enter or Return key, or L to access that screen.
- The folder collection screen will offer 3 options:
- Incoming-Folders (hilighted),
- the mail collection, and
- the news collection.
- Press the Enter or Return key to access the Incoming-Folders.
- The new screen presents 2 mail folders---
--- the default mailbox is "INBOX" which looks for mail on granite.
--- To its right will be [mailhub]inbox which looks for mail on the mail-server. Use the tab or right-arrow key to hi-light [mailhub]inbox and press Enter or Return
- Pine will prompt you to accept the username you logged on with and then to enter your password once again.
If accessing an email-only account, delete the username presented and type in the name of the account you are trying to access. Then, when prompted, type in the password of the account being accessed.
- Once accepted, you will be presented with the Index of Messages. At the bottom of the screen are the letter-key commands for use in that area, including a "Help" command. Commands preceded by a " ^ " indicate that you hold down the Control-key while pressing the appropriate letter on your keyboard. (Sometimes two presses of the Escape Key work better than the Control-key, this is a factor of your software's mapping of special characters.)
NOTE: If the Index of Messages is empty, you have likely accessed the default INBOX rather than the mail-server [mailhub]inbox. Press the <key to back up one screen and then tab over to the correct inbox.
- Navigation is by means of the arrow keys and pressing "Enter" or "Return" to select the message you wish to read.
- Once a message has been read, press i or < to move directly back to the Index; m takes you to the Main Menu, q quits the program. These and other commands are at the bottom of the screen.
Note that, because you are working on the SoVerNet server, you must remain connected while reading and writing messages.
Pine's default configuration should be to look for mail on the mail-server at mail.sover.net. In SetUp>Configure, the inbox path should read: [mailhub]inbox. It is because you are accessing from a different server than that on which the mail is kept, that you must enter your password a second time.
If someone has sent mail to you addressed to granite.sover.net, rather than to sover.net or mail.sover.net, or if you have requested that mail be forwarded to the granite server, you can use pine to read it by selecting INBOX in the Folder List screen, or by switching the setting in the SetUp/Configure screen back to INBOX. Remember to re-enter SetUp>Configure and replace INBOX with {mailhub}inbox so you can later access your mail on the true mail-server.
Much documentation for pine is available at the University of Washington site shown above.
top
4.1.1 -Receiving Mail on the Shell-Server
If you are primarily a shell user, don't want to enter a password a second time in pine, and want to see the "You have new mail in /var/mail/user" message, then send email to the office (staff@sover.net) requesting that your mail be forwarded to the shell-server. There is a monthly fee of $1.50 per email username and a shell account is required ($3/mo.) Both may be selected from the free features available to your account, or added separately with the fees added to your monthly charge. Once this is done you will use pine once as-is (to read your old mail on the mail-server---mail already on the mail-server can not be forwarded) then reconfigure pine at the Main menu screen, by choosing S for Setup, C for Configure, and adding the value INBOX (all caps) for the setting called inbox-path. To set pine back to looking on the mail-server, just delete INBOX and replace it with {mailhub}inbox.
Your return address should remain as username@sover.net
top
4.2 -How Do I Set Up EUDORA? (http://www.eudora.com/techsupport)
Before using Eudora for the first time, you must be sure to enter the appropriate settings so it can find your mailbox and the mailservers. Note also, that although in many instances Eudora is capable of dialing and establishing a solid connection, many times it can not. If you have trouble, it may be that you will need to always make the connection first through your TCP/IP dialer (ConfigPPP, Chameleon Custom Connect, Trumpet Winsock, DialUp Adapter, etc.) Eudora and other PPP mail programs, unlike pine, allow you to read and write messages while not connected. Then to send or retrieve the mail, you connect and issue the appropriate command.
WARNING: Do Not Use Eudora's "Change Password" option to try to change your password. Doing so will not update the mail-server, but will instead cause it to refuse your entry, locking you out of your mail!!
To Configure Eudora (note that terminology varies with versions, alternate terminology is given, where possible)
- Under the Special (or Tools) menu:
- Choose Settings, (or Options, or Configuration/Switches)
- From the Getting Started icon on the left...
POP Account = username@mail.sover.net
---- DO NOT use the capital 'P' here).
Real Name = your own Real Name or Business Name
Return Address/Reply To = username@sover.net
- From the Personal Info icon on the left...
Dialup Username = your_username (no "P")
- From the Hosts icon on the left...
SMTP = mail.sover.net
Other Host names should be left blank.
- Under Checking Mail make sure that Skip big messages and Leave mail on server are NOT checked
- Click OK to close the settings
**** NOTE: In Eudora Pro and Eudora Light v.3.x, there are settings areas called "Dialer," "MAPI," "Advanced Network," and "Kerberos." You should not enter any info in these areas. As long as you have a dialer set up already (PPP, DUN, etc) Eudora will use it. If you enter info in these 4 areas you are apt to run into connection difficulties—nothing here is needed by your SOVERNET connection or email account.
top
4.3 -How Do I Set Up MS EXCHANGE?
To set up Exchange for the Internet, double click on the Inbox icon to launch Exchange,
1. Select Tools>Options> Services, highlight Internet Mail, and click on the Properties button. In the Personal Information section,
Full name: is your name as you normally type it
E-mail address: username@sover.net
In the Mailbox Information section,
Internet Mail server: mail.sover.net
Account name: your username (as on Welcome Letter) no "P"
Password: your account password.
2. Click on the Message Format button.
Probably you should UNcheck Use MIME when sending messages. Otherwise, people reading your messages in a reader that does not support MIME will see equals signs at the end of each line.
3. Now select the Connection page.
In the Connecting to Internet Mail section,
--choose "Connect using the modem"
--Under "Dial using the following connection:" choose SoVerNet (or whatever you've called your Dial-Up Networking connection )
4. In the section called Transferring Internet Mail,
Check the box labelled Work off-line and use Remote Mail.
Click OK
After you're done composing a message in Exchange, Select File|Send to put the outgoing message in your Outbox. TO SEND your message (and TO RECEIVE new mail), Select Tools|Deliver Now Using->Internet Mail -- This will send any messages waiting in your Outbox and will download any messages you've received to your Inbox. (If Exchange cannot successfully dial, you will need to establish the connection yourself by opening the DialUp Adapter icon you created and clicking on "Connect")
If you use the Internet Explorer SetUp Wizard to configure W95's TCP & DialUp Adapter, it will also configure Exchange. However, you will need to follow the Tools>Options>Services path and remove the "P" from in front of the account name.
top
4.4 -How Do I Configure MS INTERNET MAIL? (J. Good, SoVerNet)
The very first time you access Internet Mail, either from Start/Programs/Internet Mail or through Internet Explorer's "Mail" button, you will be presented with a setup wizard. If you cancel it or make errors, the settings are available through the program's main window. In Internet Mail's main window the Menus are File, Edit, View, Mail, Help (there is a very detailed help file available to those who would take the time to read it :-)
- Click Mail/Options to open the Settings page. The Tabs on this page are Send, Read, Server, Fonts, Spelling, Signature, and Connection.
- Clickon the Server tab
Name: user's real name
Organization: leave blank. or enter business name, etc
Email Address: username@sover.net
Servers-------------
Outgoing Mail (SMTP): mail.sover.net
Incoming Mail (POP3): mail.sover.net
Logon Settings----------
Logon using (a radio button, should be selected)
--- Account Name: username (no "P")
--- Password: your account password
Logon using secure password authentication (radio button, not selected)
- The other tab you should be aware of is Connection. Here, select the radio button I use a modem to access my e-mail
- Under Use the following Dial-Up Networking connections: select whatever you named the DUN icon
top
4.5 -How Do I Set Up OUTLOOK '97 (from MS Office '97) (F. Perricone, SoVerNet)
Use the following as a guide, because there are three different versions of Outlook to contend with (Outlook 97; Outlook 97 with the Internet Mail Enhancement Patch (IMEP) and/or SR1; and Outlook 98) as this written (1/98) and upcoming versions will differ even from these. Of these existing versions, Outlook 97 with the IMEP is considered by most to be the best version to use—your experience may differ.
Outlook is an information manager, incorporating calendaring, task lists, contacts, fax, email, and other functions into one program. If you are using it on a LAN, you might already have it set up to access email and shared schedule information there. In that case, be sure you understand Outlook well before trying to integrate SoVerNet email with your LAN email; it can be done, but it is probably easier to use a separate email client (or at least a separate profile) for SoVerNet mail.
In the following directions, wherever you see the word "username" put in your own SoVerNet username; "password" should be replaced with your SoVerNet password. Don't type quotes around these.
- It's best to configure this while Outlook isn't running. If it's running now, go to File, Exit and Log Off, then wait for it to finish unloading.
- Go to the Start menu, Settings, Control Panels, and double-click Mail (or Mail and Fax).
- If you use multiple profiles, choose the profile you want to configure (you have to do it separately for each one) using the Show Profiles button. (Most users only have one profile and can skip this step; if you don't know what I mean by "profiles," skip this step.)
- You will see a list of "services" which probably includes Personal Folders and Personal Address Book and may also contain other services such as other email services, fax, or address books. If you don't at least see a Personal Folders service listed, you probably didn't install Outlook properly. See your manual or Microsoft's tech support.
- If you're adding a new Internet Email service, click Add, then Internet E-mail. If you can't find it listed, you can download it from Microsoft at http://www.microsoft.com/windows95/info/inetmail.htm or get it as part of the Internet Mail Enhancement Patch at http://www.microsoft.com/officefreestuff/outlook/dlpages/outlimep.htm (Note, this is also part of the Office 97 Service Release 1 (SR1) available at http://www.microsoft.com/office/office97/servicerelease/ ).
- You can also edit an existing Internet Email service by clicking it, then Properties. You can have as many Internet Email services as you like for different accounts, but in Outlook 97 it's hard to control which is used for outgoing messages.
- On the General tab, assign a name to this service or account and type that in the box in Mail Account (the name can be anything you like; Microsoft refers to this as the "friendly name").
- Below this enter your name (or what you'd like to show for your name), organization if desired (usually an employer or business name), your email address (username@sover.net), and if desired, a reply address (if you leave this out, the email address will be used, which is what most people want).
- On the Servers tab, enter: mail.sover.net for both the SMTP and POP3 servers.
--- In the Incoming Mail Server section, Log on using... should be checked.
--- Below this, put your username into Account name (without a capital P in the beginning, without "@sover.net" on the end, just the username)
--- and your passwordin Password.
Do not check "My server requires authentication" below.
- On the Connection tab, check "Connect using my phone line" and choose the SoVerNet Dial-Up Networking connection from the pop-up menu below.
- Click >OK all the way back to the Control Panels.
- Open Outlook. Go to Tools/Options. There should be a tab labeled "Internet Email". Check the settings there, adjust them to your preferences.
- Use the Tools/Check for New Mail command to check for new mail and send out replies. In spite of the command's name, it actually does both---sends and receives. Normally, you'll Check for New Mail, read it, write replies (which pile up in the Outbox), and then Check for New Mail again when done, to send the replies.
- See the help file or Slipstick's excellent Outlook FAQ (http://www.slipstick.com/exchange/outlfaq.htm) for more information about Outlook's advanced features.
top
4.6 -How Do I Set Up OUTLOOK EXPRESS? (J. Good, SoVerNet)
Outlook Express is installed when MS IE 4.0 is installed. It is both an Email & News program. If it is installed over MSIE 3.x and MS Mail & News all the prevoius email and news server info is picked up. In a fresh install where Mail & News have not been previously setup, there is a Setup Wizard to help enter info.
To configure using the SetUp Wizard:
- Display Name will be the name you want to have appear in your messages as the sender (ie *Your* name);
- Email Address: username@sover.net
- Is your incoming mail server POP3 or IMAP?
Select POP option
- Your Incoming (POP) mail server & Outgoing(SMTP) server:
both = mail.sover.net
- Do not select "Logon using Secure Password Authentication"
- Select Log on using... type your username here, no "P")
- Password (enter your account password)
- Friendly Name for this Email account (eg: "Mary's mail," or "My Mail," etc.)
- Connection Type—select Connect using my phone line,
notLAN nor Manually
- Dial-up Connection—select Use an existing dial-up connection and select the SoVerNet account from the pop-up menu
To configure without the SetUp Wizard, or to make changes in your setup later on:
- All "account" info is accessed through Tools/Accounts menu. There are four Tabs at the top of the Accounts page—All, Mail, News, & Directories; and it includes buttons - "Add," "Remove," "Properties," * "Set as Default."
- "Add" allows new accounts, Mail or News, to be created; mail accounts as described above; News accounts with a similar Wizard.
- "Remove" removes selected accounts.
- "Properties" shows the Properties page for the selected Account and is where users make desired changes.
There are 5 tabs: "General," "Servers," "Connection," "Security," and "Advanced." The first three tabs allow the Account information to be modified.
- "Set as Default" allows one to change the default Mail & News Accounts. Here is where your mail account (eg: the Friendly Name, "Mary's Mail," "My Mail," etc) would be selected as the default mail account.
top
4.7 -Can I Have My Mail Forwarded?9/99
Absolutely! You can set this up and remove it using the email forwarding utility found in WebMail. Once you've logged in, you can check the forwarding status and add or remove forwarding as you desire.
If your account will be inactive/suspended for a while be sure to contact accounts@sover.net and let us know of your plans. Some accounts are eligible for reduced rates while in "Vacation Mode." You may wish to add Vacation Forwarding if you'll be away longer than 30 days so you don't lose any mail or find your username has lapsed.
Note: Mail already received in your mailbox on the mail-server can not be forwarded. Be sure to download & read any mail that arrives just prior to when the forwarding is put in place. Only mail arriving after forwarding is setup will be forwarded.
Don't forget to stop the forwarding when you return.
top
4.8 -Remote Mail---How can I collect my mail while traveling?2/04
There are several ways to access your mailbox, depending on the level of access you have to the Internet from your "remote location:"
- Your account includes National Roaming access. If you are taking your computer along, use a Roaming number local to where you’ll be to log in to your SoVerNet account as if you where home. You’ll need to look up an access number and enter it into your dialer.
- Dial in to any SoVerNet POP using conventional telecommunications (terminal) software to make a shell connection (if a shell account is part of your services), and login with your username and password. Once connected, use pine to read your mail.
- If you have telnet access and a shell account, telnet to shell.sover.net and login as above. Use pine.
- If you have TCP/IP access, configure a POP mail client on your remote machine to check your account: POP host/account = mail.sover.net. (You'll need to set the outgoing server [SMTP server] to smtpauth.sover.net in order to send mail through your account while logged in to a Non-SoVerNet connection.)
- If you have access to a browser via an ISP in your distant location, or through AOL, CompuServe, etc. you can use the following link. http://www.sover.net/support/faq/telnet.html
This page contains a telnet link which will allow access to the shell and pine. Your browser must be able to access a telnet program on your machine for the link to work.
- Access to a browser also allows you to access your email through our web-based email interface by using the Webmail link on the Home Portal, Support, or Tools pages.
- Contact the offce via phone (802 463-2111) and use your Challenge Question to authorize the adding of the Remote Dial-In service to your account. Or, email, and request the Remote Dial-In form to access our 800 number. See additional info on the: Services Page
Alternatively, you can have your email forwarded to an email address where you will travel. Set it before you go by logging in to the WebMail program and using the Forward feature under the Options menu.
top
4.9 -Can I Get ADDITIONAL EMAIL-ONLY ACCOUNTS? 2/04
Additional email-only addresses may be added to any account either as part of the account's free features or at a nominal fee of $1.50 each, per month. Call the Customer Care Center and use your Challenge Question to authorize the addition.
These accounts are email-only (no web space, no dialup capability), which means the primary account information (username and password) must be used to establish the connection to the network. Then check for mail using the email-only account information (username and password).
1. Call us and use your Challenge Question to authorize the addtion.
2. Send email to accounts@sover.net from the primary account while logged in to the SoVerNet network, with the following info:
- Number of units to add (3 email accounts per unit)
- Two (2) choices of usernames per address
-Preferred password for each account
top
4.10 -How Do I Configure My Software for Additional Email Accounts?
Not all email programs are amenable to being setup for more than one mail account. Earlier versions of Navigator, for example, do not handle multiple accounts. Netscape Communicator, however, does ---as do MS Outlook '97, MS Outlook Express, and Eudora.
4.10.1 -How Is WINDOWS EUDORA Set Up for Multiple Accounts?(W3.x & W95/98)-
1. Set up separate directories or folders for each email account.
2. Install Eudora in each directory
3. Each Eudora folder will be configured for each separate email account, using the username and password for that specific account.
You may wish to set up a shortcut for each one on the desktop for easier access.
4. No changes should be made to the username and password for the main account.
5. Connect to SoVerNet using the main account, and then open whichever Eudora folder/icon you wish to use.
4.10.2 -How Is MAC EUDORA Set Up for Multiple Accounts?-
1. Open the System folder and find the "Eudora folder"
2. Using the Duplicate command (File>Duplicate), make a copy of it. Rename the copy "Eudora /username"
3. Open this new Eudora folder, delete all files EXCEPT the Eudora SETTINGS file (the software will recreate whatever files are commonly installed with the software, the first time this new Eudora account is opened.).
4. Single-click on the Eudora Settings icon, then go to File>Create Alias
--- Drag this alias to the desktop & rename it with the name of the person who will own the this account
--- Close the Eudora/username folder & the System folder.
5. Double-click the alias you just dragged to the desktop and the Eudora program will open. When it does, the Eudora/username folder in the System folder, will be re-populated with all necessary files.
6. Go to the Special menu and slide down to Configuration (vers. 1.4.x) or Settings (vers.1.5.1 & up). Change the POP Account & Personal Info settings to reflect the info of the this account-holder.. Also, under Check Mail, uncheck "Save Password" so as to flush out any old setting held there. The user can recheck this option after the first time the account retrieves mail.
7. Click OK to quit the Settings area
8. Quit Eudora.
Follow the above steps for each email-only account you wish to set up in Eudora. Make an alias of the Settings file in each folder, and drag each alias to the desktop, renaming each for the person who owns it. The aliases may be moved to the Apple Menu, or wherever you prefer to keep them.
top
4.10.3 -Setting up OUTLOOK '97 for multple accounts.
Although it can be done, it also can be difficult to control which "profile" (ie: account) is actually used. For this reason it is most often recommended that one use a different POP email client for other accounts. For additional profile info for Outlook '97, see Section 4.5 of this FAQ which details setting up Outlook for SoVerNet.
4.10.4 -How Is Outlook Express Used with More Than One Account?
Open Outlook Express and go to Tools/Accounts. Look for the "Add" button and use it to add new account info. Note that it may be necessary to quit and restart Express in order to access each separate account as there can be only 1 default account selected at a time and that is the account info Express will be loaded with. See Section 4.6 for more setup info on Outlook Express.
top
4.11 -How Do I Configure Email to Send Through A Non-SoVerNet Server?1/03
Due to the anti-relay measures we have put in place to prevent junk-emailers (spammers) from relaying mail through our system, it is necessary that some adjustments be made in email software when dialing in to another network (eg: at work through your company's LAN; on the road through AOL, etc) to access SoVerNet mail.
SENDING---SoVerNet customers need to have the SMTP host (the outgoing, or "sending," server) in their email program set with the name of the outgoing mail server of the network they are dialed in to, or to smtpauth.sover.net.
RECEIVING---To collect mail from a SoVerNet account while dialed in to another network, the incoming mail server (POP host) should reflect SoVerNet's POP server (mail.sover.net) and the SoVerNet account name and password.
Alternatively, if one has access to a browser, pointing the browser to the Telnet page will bring up a webpage giving access to a shell session and pine. Or, access the web-based email interface.
top
4.12-What Can I Do About SPAM or JUNK MAIL?updated 1/03
Unfortunately, once your e-mail address has fallen into the hands of the spamming community it can be a long and fruitless battle. Many people get email programs which allow mail filtering (Eudora, Pegasus). Many try to track down the spammer, or at least the postmaster at the primary host and have the spammer dealt with by the host site administrators. Most ISPs do their best to eliminate or at least limit such activities. The nature of the Internet, however, makes spammers a fluid target.
Good places to learn what you can do are:
By studying the message headers and using "whois," a net utility, you can often identify someone who will take control of the particular net abuser. You will find more about this in the references cited above and some of the links that are at those addresses. To expand the email headers, see: Expanding Email Headers
We have installed server-level spam filters which will take care of much of the arriving spam. Your account includes access to some user-configurable Spam Controls which you can use to tweak the server-levels filters. For more info read the Spam Control FAQ. The Spam FAQ also has links to anti-spam software and other anti-spam resources.
To gain greater control, you should also set up your email program’s built-in filtering rules. This will serve you as a second-line of defense against those emails that slip through the server-level filters, and you’ll be able to filter on text you select the program to look for in the body of the message, which is not something the server filters do. The server filters are able to make use of databases of black-listed known spammers, which your email program cannot access. Together you will have a good over-all spam defense. Use these links to learn about filtering rules in Eudora and Outlook.
NOTE: Never respond to junk email even though many invite you to do so & thus remove yourself from their list. Once you send a response back, the automated lists recognize your address as being live, and you will have an ever increasing onslaught of spam. Also, understand that no filtering system will catch 100% of the junk, and that you will periodially need to return to the Controls and your emailer’s filters to tweak them.
top
4.13 - Does SoVerNet Have Web-/Browser-based Email Access? 9/99
Yes indeed. Our web-based email allows you to read, compose, and save drafts of messages. It also has an autoresponder to use when you are away, as well as an addressbook and the ability to create & rename folders. It's interface is customizable, and there are several other features available. Note that any mail saved to other folders, as well as mail in your spam folder, will reduce your available space. Mail in folders other than the Inbox, will not download when your regular email program downloads mail. You'll need to move such stored mail into the Inbox for downloading.
back to FAQ index | top
|
