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Once you’re up and running, we suggest you use the “Homepage” instructions on the right to make our “Home Portal” your browser’s start page. The Home Portal has many useful links and features. Also, check out the “All about your account” link there for more details about the features and option of your Internet service. If you run into problems give us a call (877) 877-2120 (Monday–Saturday, 8AM–8PM)
Internet Accounts
With both Dialup and DSL accounts, your SoVerNet username & password will be needed for your email. They will also be needed for configuring your dialer for for dialup access with a dialup or a DSL account which has dialup access (PHSA–Plus account, or PHSA–Basic with Dialup added). Note that use of our service, your Username, and/or your Password constitutes acceptance of our Terms of Service and other policies.
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Email: All SoVerNet alerts, announcements, and notices will be sent via email to the account’s primary username, unless you have made other arrangements with us. These emails will contain information affecting your account and Internet access; missing them could leave you unprepared for changes or events affecting your Internet service.
Note that you are responsible for maintaining backups on
your local machine of any important email files, especially
when using WebMail where you save drafts, copies of sent
mail, or other stored mail. We do not guarantee that files
will be retrievable from server backups.
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WHAT’S INCLUDED?—Included in your account are these basic features:
- Dialup &/or DSL access
- Primary Email Account with 10MB of mail-server space
- WebMail
- Spam Controls
- Virus Filtering
- Online Account Tools
Each account includes a selection of features from which you may choose $15-
or $45-worth of options with which to customize your account. Single-User Dialups,
Residential DSL (“PHSA–Plus” or “PHSA–Basic”), and Small-Business Accounts
include the $15-range; Multi-User Dialups, Full-Time Dialups, Business DSL
and up include the $45-range. You may drop features in order to add others
more useful to you while remaining under the free inclusion limit. If you exceed
the account’s free limit, but still wish to add the feature(s), the monthly charge is simply added
on. All fees in excess of the pre-determined level are subject to discounting
according to whatever bundle discount you may have in place. Give us a call
if the choices perplex you, we are more than happy to help you decide what
best fits your needs, at the best price.
feature options: Intermittent
Dialup Accounts
PHSA (dialup features for PHSA-Plus only) | BHSA
for more overall account info: Intermittent
Dialup Accounts | Full-time
Dialup | PHSA | BHSA
more on: Web/Hosting, FTP/SQL space, mapping, & Virtual Web Address | top
ANTI-VIRUS PROTECTION—It is essential these days that you take responsibility for protecting your machine from infiltration by the malicious code proliferating throughout the Internet (“worms,” “Trojan Horses,” or “viruses”). These bugs are designed to sneak in via email, file downloads, visiting a website, or just by exploiting an online weakness in your operating system. The majority of these nasties are aimed at Windows users—Mac users have a few, but not nearly as many. The only defenses are:
- anti-virus software installed on your machine and regularly updated
- the regular updating of your operating system software as patches, written to close various system loopholes, become available.
Links for anti-viral software, and other anti-virus information may be found on our website on our Anti-Virus page. NOTE: spreading viruses can subject your account to suspension; continual reinfection can subject your account to termination—per our Acceptable Use Policy.
You can choose how you wish to deal with email that our server-level anti-virus filters tag as suspect. Use the “Advanced Options” page of the Spam Controls, and scroll down to option numbers 15 & 16. Read the details about these, and the other options in the Controls, in our Spam FAQ. Note that the server-level filters won’t snare everything, and will provide no protection against worms & viruses delivered via websites, file downloads, CDs or other means.
Anti-Virus page | Acceptable Use Policy | Spam FAQ | Spam Controls
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SPAM CONTROLS—Spam filtering is on by default. There are 2 other levels of filtering available, as well as an Opt-out feature, on the first page of our Spam Controls. The “Advanced Options” page has several user-configurable settings for spam filtering, and a couple of options you can set for our server-level anti-virus filters. Read about the various options, including how to setup your Accept and Reject Address Lists, in our Spam FAQ. No system is 100% accurate, so we advise that you set the Controls to allow you to check messages before they are deleted so you don't lose something important.
We also recommend that you use your regular email software’s built-in filtering abilities to further sort your mail to catch unwanted mail that slips through. This 2-pronged approach works best because your email client can be set to look for words in the body while the server filters generally work with the header and Subject: line information. Details on setting up your email’s filtering options, and info on using the Spam Controls, may be found in the Spam Control FAQ. The FAQ also has some additional resources for reporting & tracking spammers, as well as links to anti-spam software.
Spam FAQ | Spam Control Login | Eudora filtering rules | Outlook filtering rules
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SPAM BLOCKING SERVICES—If you choose to use one of the services that sends a verification request to each sender, we advise you to add certain SoVerNet administrative email addresses to your acceptable list as we cannot respond to each verification request we get.
To be sure that you receive announcements we send that may contain info affecting your account, to receive email responses from support, for anything affecting the use of your Internet access through SoVerNet, you should be sure to add the following email addresses to your acceptable senders list: customer-service@sover.net, support@sover.net, accounts@sover.net, hostmaster@sover.net, repair@sover.net, abuse@sover.net, webmaster@sover.net, sales@sover.net. These addresses should take care of just about any communication we would initiate, or respond to your inquiry from.
For some reviews of anti-spam software and links to software packages, see the Spam FAQ
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