PRIVACY | TERMS OF SERVICE | ACCEPTABLE USE

In addition to actual “policies,” we have long been guided by pledges we make to you. Although the era of the hand-shake-deal is pretty much a thing of the past, nonetheless we appreciate that ethic and thus take our pledges very seriously. As should you.

Posted here are our two primary pledges, as well as the above links to our policies.

Internet access is our principal business, and we pledge that it will remain the primary focus of our efforts. We actively manage our connections and pops, ensuring the highest possible degree of reliability and performance, as expected by our customers.

We have implemented a system to notify you of events that may temporarily affect your service. Such events include planned upgrades and maintenance, service improvements, unplanned outages and significant policy changes.

In addition to the emailed notice, we post such events here on our website in the News/Notices section, and on our shell server. The email notices are an opt-out item. To remove yourself from this list, send a blank email to announcements-request@sover.net with Subject: unsubscribe.

• Our goal is to provide you with a minimum of 48 hours notice on any planned upgrades & maintenance.
  
  
• We will strive to provide you with announcements of new and improved features and services prior to them becoming available to the general public.
  
  
• We will strive to provide you with an announcement within a few hours of any unplanned maintenance or disruption.